Technical Lead (Remote, Any Province, CA)

Technical Lead (Remote, Any Province, CA)

About Us

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology, andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for atechnical leadto join our team and drive the development ofour AI-driven applications.

Job Summary

Weare seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications from intelligent agentsto RAG integrations into productivity SaaS tooptimizedheadless services andDataBases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AISaaSfrom prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLMresponse API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities mayshift, andbe willing to own problems end-to-end.

Primary Job Responsibilities

• Lead a diverse, inclusive, high-performing engineering team

• Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization

• Contribute meaningful amounts ofclean, efficient, tested, and scalable code

• Ensure projects are on track, your team isutilizedeffectively, and core engineering needs are continuously addressed

• Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)

• Collaborating withdata, ML, andDevOpsengineers

• Build andoptimizeRAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI

• Develop andintegrate agentic workflows usingLangGraphandLangChainfor multi-step reasoning and tool use

• Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation

• Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication

• Collaborating with UX/UI designers in Figma

• Ensuring the securityand performance of the applications server-side logic

• Troubleshooting and debugging issues tooptimizethe application's functionality

• Developing APIs for seamless front-endback-end communication

• Keepingup-to-datewith industry trends and emerging technologies

• Monitoring application performanceand usage

• Keeping up-to-date with industry trends and emerging technologies

• Monitoring application performance and usage

Experience:

• Minimum of 5 years of experience insoftware development, with a focus onJavaScript frameworks and web applications

• Provenexpertiseinscalableweb application with modern frameworks

• Used to work in an Agile environment

Skills/Abilities/Knowledge

• Strong programming skills in Python

• Proficiencyin one or more back-end frameworks: Fast API

• Proficient in Vue.JS (preferred) or React

• Experience with Gitand its CI/CD tools

• A continuous learning mindset to stayup-to-datewith evolving weband cloudtechnologies

• Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)

• Understanding of server-side architecture and RESTful APIs

• Troubleshooting and debugging skills

• Familiarity with cloud computing platforms (e.g., AWS and Azure)

• Familiarity with security best practices

• Familiarity with Machine Learning model training and inference, especially LLMs

• Familiarity withagenticworkflows and automation

• Familiarity with Machine Learning model training and inference, especially LLMs

Leadership

• Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools

• Willingtoownimportant problemsend-to-end, butalso have good delegation skillsand arewilling to pick up whatever knowledgeyou'remissing to get the job done.

• Excited to do hands-on technical work but equally excited to lead technical teams to peak performance

• Can create a diverse,equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education

• Bachelor's degree or more in Computer science or related field.

Languages

• Excellent conversational and written knowledge in English (C1 level minimum).
• French and Spanish language skills are a bonus.

Tools and Applications

• Backendframework:Fast API

• Automationframework:N8N, PydanticorLangGraph

• Version controland CI/CD: Gitlab

• IDE:Cursor

Our offer

• Impactful work . Opportunity to work oncutting-edgeAI-driven productsthat will begame-changersfor our business.

• Professional growth . Continuous learning and development opportunities in a dynamic, remote work environment.

• Competitive compensation . Attractive salary and benefits package.

• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.