Front of House Manager

Shift Supervisor

Department: Dining Division
Reports To: General Manager
Classification: Non-Exempt

Lead Exceptional Experiences. Inspire Great Teams.

At Paradies Lagardère , we don't just serve food—we create memorable experiences for travelers from around the world. As an industry leader in airport dining, we combine innovative restaurant concepts, outstanding culinary offerings, and genuine hospitality to deliver moments that leave a lasting impression.

From nationally recognized brands to beloved local favorites, our restaurants are destinations where travelers can relax, recharge, and enjoy exceptional service. We are looking for a passionate and motivated Shift Supervisor who thrives in a fast-paced environment and is ready to lead by example while helping create unforgettable guest experiences.

If you're passionate about hospitality, enjoy developing people, and take pride in delivering exceptional service, we'd love to meet you.

What You'll Do

As a Shift Supervisor, you'll be a key leader in our restaurant operations, helping ensure every shift runs smoothly while inspiring your team to deliver first-class service.

Lead and Develop Team Members

• Motivate, coach, and support team members to provide outstanding guest experiences.
• Lead by example through professionalism, positivity, and a strong work ethic.
• Foster a culture of teamwork, accountability, and respect.
• Support onboarding, training, and ongoing development of team members.
• Assist with team scheduling and help create a positive work environment where employees feel valued and empowered.
• Effectively oversee restaurant operations when the General Manager or Assistant Manager is not present.

Deliver Exceptional Guest Service

• Create a warm, welcoming environment for every guest.
• Ensure team members consistently deliver our First-Class Service standards.
• Build positive guest relationships and resolve concerns quickly and professionally.
• Be a visible leader on the floor, engaging with guests and supporting team members when needed.
• Champion our culture of hospitality through every interaction.

Drive Operational Excellence

• Lead each shift by assigning responsibilities, delegating tasks, and ensuring operational standards are achieved.
• Support inventory management, ordering, receiving, and cost control initiatives.
• Monitor food quality, presentation, and food safety standards.
• Ensure restaurant cleanliness, organization, and sanitation standards are consistently maintained.
• Assist with cash handling procedures, POS operations, and team training on restaurant systems.
• Follow opening and closing procedures to ensure smooth day-to-day operations.
• Proactively identify operational challenges and collaborate with management to find effective solutions.

What We Look For Preferred Qualifications

• Previous supervisory experience in a restaurant, hospitality, or hotel environment.
• ServSafe Food Manager Certification (or willingness to obtain).
• Knowledge of restaurant operations, including food preparation, sanitation, inventory management, labor control, and customer service.
• Experience coaching and developing team members.

Skills for Success

• Passion for hospitality and creating memorable guest experiences.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Self-motivated with excellent time management and organizational abilities.
• Positive attitude and willingness to learn and grow.
• Sound judgment and decision-making skills.
• Ability to effectively multitask and prioritize responsibilities.

Why Join Paradies Lagardère? Career Growth

• Gain valuable leadership experience with a global industry leader.
• Opportunities for career advancement and professional development.
• Work alongside talented hospitality professionals who are passionate about excellence.

Exciting Work Environment

• Dynamic airport setting where no two days are the same.
• Opportunity to interact with travelers from around the world.
• Be part of innovative restaurant concepts and nationally recognized brands.

Culture That Cares

At Paradies Lagardère, our success is built on our TRIFIC Values :

Trust • Respect • Integrity • First-Class • Innovation • Commitment

We are committed to fostering a workplace where team members feel respected, supported, and empowered to succeed.

Physical Requirements

• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.
• Ability to lift up to 25 pounds.
• Ability to stand, walk, bend, lift, reach, climb ladders, and perform other physical duties throughout the shift.
• Ability to work in environments with varying temperatures and extended periods of standing.

Join Our Team

If you're ready to take the next step in your hospitality career and help lead a team dedicated to creating exceptional guest experiences, apply today and grow with Paradies Lagardère.

Together, we'll continue raising the standard for hospitality and delivering unforgettable experiences for travelers every day.

Paradies Lagardère is an equal opportunity employer committed to creating a workplace built on respect, inclusion, and opportunity for all. This position description is intended to describe the primary responsibilities of the role and does not constitute an employment contract. Duties may be modified to meet business needs.