Benefits and Pension Administrator

POSITION SUMMARY:  

The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.

POSITION RESPONSIBILITIES:

• Benefits & Pension Administration
  • Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
  • Complete daily benefits processing including enrollments, terminations and plan changes
  • Enter benefits related data in the HRIS (PeopleSoft and Workday); ensure data is entered accurately and on a timely basis
  • Administer the Leave of Absence (LOA) process and send benefits and pension communication
  • Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees
• Customer Service
  • Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
  • Provide exceptional customer service and accurate/prompt resolution to employee concerns
• Reporting
  • Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:
    • Benefits Terminations
    • Change of Status
    • New Hires
    • Leave of Absence
• Other
  • Participate in special projects and perform other duties as required
  • Update and maintain the benefits and pension administration job aids

QUALIFICATIONS:

• Post-secondary education with 1 to 2 years of HR/benefits administration experience
• Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
• Strong customer service orientation
• Strong Excel skills; experience with benefits/claims systems would be an asset
• Detail oriented with a strong sense of initiative and urgency
• Tact, diplomacy and ability to deal with sensitive and confidential information
• Ability to problem solve and a willingness to take initiative
  

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at View email address on careers.sehc.com.

AI and compensation details:

We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $46,000 – $59,000 annually, based on experience.