Guest Services Manager- Riley’s Fish+Steak

Glowbal Restaurant Group is a successful Canadian multi concept restaurant company. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria by Italian Kitchen, Black+Blue (Vancouver & Toronto), The Roof, Five Sails and Riley's Fish & Steak (Vancouver & Toronto). Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine, it is no wonder our restaurants are exactly where everyone wants to be.

WHY WORK FOR US:

We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk!

We are currently looking for a GUEST SERVICES MANAGER to join our dynamic team at RILEY’S FISH & STEAK. Michelin Recommended Riley’s Fish + Steak brings a fish-and-chophouse dining experience to the heart of downtown Vancouver’s waterfront and showcases the very best of the Pacific Northwest’s farms, oceans and pastures via a menu of classic and signature dishes. Riley’s gives locals and visitors alike an authentic and entertaining experience in an expansive dining space with a garden patio, oyster bar and live music nightly.

As a personal representation of the service and overall brand, it is the job of the GUEST SERVICES MANAGER to ensure all our guests feel welcomed and appreciated. The GUEST SERVICES MANAGER rallies the host team and models positive and engaging behaviour to ensure our hosts feel valued and understand the importance of their contribution to the overall success of the guest experience.

DUTIES & RESPONSIBILITIES:

· Create a positive guest experience that begins with a friendly greeting and warm smile

· Cultivate loyal patrons; recognize and acknowledge repeat guests

· Accurately take reservations that optimize each service period

· Efficiently maintain and organize restaurant by managing guest flow while maximizing seating capacity

· Escort guests to their table, engage them in conversation and seat them accordingly

· Maintain knowledge of menu items, table numbers and server sections

· Handle guest complaints quickly and efficiently - seek management assistance, if needed

· Prepare station chart and assign stations to staff following restaurant procedures

· Assist in the scheduling of the host team

· Train new hosts, ensure their training plan is complete

SKILLS & QUALIFICATIONS:

· 3+ years’ experience in similar high-volume environment

· 3+ years’ experience in managing people

· A positive, energetic outlook and a genuine personality

· Enjoys working with people and has a passion for hospitality

· Excellent organization and time management skills

· Ability to proactively anticipate guest needs and exceed expectations

· Strong communication skills; verbal and written

· Understands the dynamic of a team working towards a common goal

TO WORK FOR US: You MUST have valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit.

ONLINE APPLICATIONS: We genuinely appreciate your interest in becoming a part of our dynamic team. Please be aware that due to the high volume of applications, we will only be able to reach out to candidates who have been shortlisted for an interview.