Project Administrator

About Us

At Platinum Pro-Claim Restoration (PPCR) , we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People : We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results .
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca .

The Project Administrator (PA) works directly with the Project Manager. This position focuses on introductory customer contact on behalf of the PM team, managing, creating job files, providing updates, and maintaining accurate information on working files while providing excellent customer service to our clients. While growing with the team, you will be consistently learning and working with our estimating software, Xactimate, and our project management software, Restorify, and generating invoices. The PA also assures that all proper paperwork being used by technicians is in place, and assisting the Project Coordinator on a daily basis.

• Opening and creating new jobs on Restorify and managing and creating our internal e-files.
• Contacting customers and homeowners to gain and pass on job information.
• Performing customer satisfaction inquiries upon job completion and following up with homeowners to collect Google reviews.
• Assisting with the scheduling and requesting of technicians and sub-trades.
• Ensuring all forms and documents needed by our field team are stocked and accessible at all times.
• Handling incoming and outgoing calls.
• Managing all job-related documents in the office for each Project Coordinator related jobs and files.
• Working with our estimating software (Xactimate) to enter sketches, scopes and create estimates and our project management software, Restorify.
• Creating final invoices, WDIRs, and FISTs, along with typing, editing, and formatting scopes and estimates
• Assisting with the Flooring Project Managers to set up appointments and incorporate information on the scope of repairs.
• Being able to multi-task between different tasks in a high-pressure environment.
• Having the flexibility to deal with consistent changes between duties.
• Reviewing all incoming emails and vetting/triaging and confirming what needs to be addressed.
• Managing all incoming documents for every job relating to Asbestos, Lead, and Mould results.
• Being open to assist with any additional task related to the coordination of jobs, including ordering materials and organizing equipment.

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $1000.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

• Salary: $45,000.00 - $60,000.00 per annum (based on experience)

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email View email address on ppcr.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.

REQUIREMENTS

• Proficient with all Microsoft Office programs (Excel, Word, and Outlook).
• Great interpersonal skills and communication skills.
• Ability to communicate fluently in English (verbal and written).
• Customer service experience preferred.
• Construction and/or restoration experience is an asset.
• Administrative or office experience is an asset.
• Post-Secondary education is preferred.
• Scheduling and dispatching experience is preferred.
• Detailed and solutions oriented.
• A high school diploma or equivalent.
• Being punctual and having an eagerness to learn is essential to the role.
• You must be a team player that is willing to go above and beyond to help your team.
• Ability to speak Cantonese or Mandarin is considered a strong asset.