Genesys Cloud CX Solutions Architect
Miratech
Be at the forefront of cloud innovation as a Genesys Cloud CX Solutions Architect. Focus on designing robust contact center architectures that enhance customer experiences and business alignment. We seek a Genesys Cloud CX Solutions Architect to lead the design and evolution of our cloud-based contact center solutions. Your responsibility will encompass defining the technical vision and collaborating with various stakeholders to ensure seamless integration of systems. You'll stay up-to-date with industry trends while guiding engineering teams to implement architectural excellence. Key Responsibilities:
- Architect and design scalable Genesys Cloud CX solutions
- Convert business requirements into high-performing designs
- Ensure comprehensive integration with existing technologies
- Lead and mentor teams in best practices
- Manage compliance with security and performance standards
- 7+ years in contact center technology
- Proven ability to scale cloud solutions
- In-depth knowledge of IVR and AI/ML applications
- Experience in CRM integrations like Salesforce
- Proficient in SIP infrastructure management
Vacancy posted 8 days ago
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