Training Officer

Job Responsibility:

Are you passionate about bubble tea businesses?

Are you a person who always thrive to grow and accomplish more?

If Yes, join us Today!

If it's not now, When?

If it's not me, Who?

Originated in Toronto, 2002, Real Fruit Bubble Tea has been committed to making fresh fruit drinks, healthy and accessible for anyone to enjoy. We now have 121 locations (and growing!) across Canada and in USA. As a super fast-growing business, we want you to join our team in Canada and grow with us! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!!

Position Description

Reporting to the Training Manager, the Training Officer will provide and deliver to new and existing employees, the approved Real Fruit Bubble Tea Inc. training program and initiatives, such as our Senior Bartending Training program. Working in conjunction with RFBT operations staff and the Training Manager, the Training Officer will assist in identifying training and knowledge gaps and develop training initiatives to close it. The Training Officer will help to ensure that all RFBT partners are properly trained on how prepare drinks to RFBT's standards to deliver a quality product to customers.

Duties and Responsibilities

• Effectively manage and ensure that training programs are achieving their objectives
• Support new and current RFBT partners by observing and determining whether more tailored training processes are needed to allow a partner to fully acclimate to the workplace
• Assess and evaluate employees' skills and storefront operations' performance and productivity to identify areas of improvement
• Drive RFBT's brand values and philosophy through all training and development activities
• Effectively communicate with other team members, trainers and management
• Manage the technologies and technical personnel required to develop, manage and deliver training
• Ensure that all training programs and methods are in compliance with provincial legislations
• Keep abreast of training trends, developments and best practices

Ideal Candidate Competencies

• Attitude: proven entrepreneur spirit of working “on-floor” spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
• Teamwork/Collaboration : effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
• Initiative : proactively seeking opportunities to work outside of job scope to assist various business departments, and demonstrates the ability to always go beyond what is required to achieve goals.
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.

Expectations of the Successful Candidate

• Strong understanding of RFBT's standard recipes, policies, and quality
• Excellent written, verbal, and interpersonal communication skills
• Familiar with traditional and modern training processes and trends
• Strong organizational and time management skills with a meticulous attention to detail
• Strong leadership skills with an energetic, determined, and highly capable disposition
• Ability to think creatively to solve problems
• Strong proficiency in using Microsoft Office suite
• Strong fluency in written and verbal English and French is required.

Job Type: Full-time

Salary: $75,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Are you professionally fluent in written French?
• Are you aware that for this role you will be required to work in one of our restaurants for 4-5 days a week on an ongoing basis?

Education:

• Bachelor's Degree (required)

Language:

• English (required)
• French (required)

Willingness to travel:

• 50% (preferred)

Work Location: In person