Travel Insurance Representative (AMF)

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/02/2026
• Country Canada
• Job Opening ID 8074
• Job Type Permanent

Job Description

Travel Insurance Representative

AMF-Certified in Accident and Sickness Insurance

Join our client’s Assistance, Travel, and Member Services team and help travelers choose insurance coverage tailored to their needs. You will work in a collaborative, customer-focused environment centered on advisory services and client experience, while benefiting from a hybrid work model, comprehensive benefits, a pension plan with employer contributions, three weeks of vacation, an employee and family assistance program, and a variety of exclusive discounts and privileges.

What's in it for you:

• Hourly salary of $25-29.
• Full-time position, 35 hours per week.
• Variable schedule from Monday to Friday between 8:00 a.m. and 6:00 p.m., primarily 10:00 a.m. to 6:00 p.m.
• Hybrid work model with in-office presence required 2 days per month.
• Work location in Montreal or Quebec City.
• 5 floating days off.
• Competitive pension plan with employer contributions of up to 6%.
• 3 weeks of vacation to enjoy your personal time.
• Option to purchase additional vacation days for greater flexibility.
• Employee and Family Assistance Program (EFAP) available at all times.
• Complimentary membership card with access to exclusive privileges.
• Various discounts through travel centres, insurance products, and partner organizations.

Responsibilities:

• Answer customer calls while demonstrating curiosity to fully understand their needs.
• Gather relevant information to recommend the most suitable coverage based on each client’s situation.
• Provide detailed information on insurance products, highlighting their features and benefits.
• Ensure compliance with AMF regulations and requirements.
• Meet performance expectations related to efficiency and sales, including call handling time, sales ratio, and service quality.
• Contribute to a positive team environment and collective success.
• Keep knowledge up to date by staying informed on procedures, coverage changes, and ongoing training requirements.
• Advise clients on additional products and services available.

What you will need to succeed:

• Required qualifications
• College diploma, university degree, or other relevant educational background.
• AMF certification in accident and sickness insurance.
• Bilingual in French and English to support interactions with English-speaking clients, partners, or service providers.
• Strong learning ability.
• Excellent communication skills.
• Empathy and ability to build trust with clients.
• Strong analytical skills to identify needs and recommend appropriate solutions.
• Ability to work independently.
• Ability to achieve sales objectives.