Ops Support Rep Shipment Resolution

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?  The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Sunday: 9:00am to 5:00pm , Friday: 8:00am to 4:00pm (15 hours/week)

Pay Rate: $21.56/hour

Location: 62 Vulcan Street, Etobicoke, ON

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. 

Responsibilities

• Prep outbound freight
• Data entry of inbound return shipments
• Preparation of manifest
• Check-in Check-out procedure
• Returns process and Beacon Entry
• Liason with US and Canada customs
• Contact customers or colleagues to obtain and enter package information or resolve delivery issues 
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
  
   

Experience

• 3 months experience in customer service
• Ability to effectively communicate both written and verbally
• Knowledge of all operational procedures product and services
• Must exhibit strong customer service skills
• Ability to lift 70lbs
• Team player
• PC literate with data entry skills
• Excellent organizational skills and ability to prioritize work and meet deadlines

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Language Requirement:  Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 370 - International
Working Conditions: Warehouse Environment; Office Environment

Posting Number: 69150

Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact View email address on careers.purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .