Skip Tracer

Job Responsibility:

Prefera Finance is in search of an experienced, driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Skip Tracer

Are you someone with high attention to detail, who has a knack for following breadcrumbs while seeking information and resolution? Someone who is self-driven, motivated, enthusiastic person with a positive can-do attitude and looking to join a fast-growing company in the consumer finance industry as a full-time permanent Skip tracer!

Position summary: As our in-house Skip Tracer, you will trace, manage customer accounts where previous attempts at locating/contacting have failed. The ideal candidate will also support the Collection, Recovery and Paralegal team with various key functions.

KEY RESPONSIBILITIES:

• Seek and gather relevant information, locate clients using various tools such as Can411, Review/Pull Credit Bureau Reports (TU/EQ), social media platforms, etc. for the Collection, Recovery and Paralegal teams
• Compile required documents
• Attend and contribute in monthly meetings with the department Director, assessing department needs while outlining progress while identifying areas of opportunity
• Expected volume, manage 100 - 125 files while supporting other areas of the business
• Perform detail account audits and cost analysis if/when needed
• Inbound/outbound environment (no tele-marketing; no auto-dialer)
• Customer service: update Client contact & account information
• Respond to client enquiries
• Providing superior professional service to valued clients

KNOWLEDGE, Skills & Abilities:

• Previous work experience in providing excellent customer service and phone etiquette.
• Previous financial collection experience is considered an asset, but not required.
• Approximately 1-3 years of experience in skip tracing and knowledge.
• Credit knowledge is considered an asset.
• You think "outside the box" and can decipher credit bureau reports.
• Excellent verbal and written communication skills and are fluent in English and French (preferred).
• Proficient on all social media platforms searches and open-source tools.
• Strong development of personal contacts within the industry for trace and investigative assistance.
• Strong interpersonal, organizational and negotiation skills.
• Working knowledge of the Microsoft Office Suite (Outlook, Word, and specifically Excel) and company software systems.
• Extremely detail-oriented and able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
• Ability to work independently and strong decision-making skills / problem solve based on sound judgement.
• Demonstrated communication and collaboration skills with ability to interact with peers, management, and other departments in a professional manner.
• Intermediate computer skills are required.

Education:

• · Secondary School (preferred)

Experience:

• · Skip tracing/Private Investigations (PI): 2-3 year (preferred) 1 year (required)

Work Schedule:

• ·8-hour shift- Monday to Friday, between the hours of 9-5 or 10-6
• Mostly Remote Position with occasional in office attendance

Perks/Benefits:

• Company Benefits (Health and Dental)
• 3 weeks vacation (15 days)
• RRSP Contributions/Company matching
• Company-issued equipment
• Great location near major highways (QEW/427)
• Positive culture & amazing team
• Occasional team lunches
• Free office parking

Salary Expectations/Compensation

• $50,000 - $55,000 annually + up to 10% bonus

Availability:

• As soon as possible

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario's accessibility laws.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• ETOBICOKE, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience with reading credit bureau reports?

Experience:

• financial industry: 1 year (required)
• credit: 1 year (preferred)
• Skip Tracing: 1 year (required)
• Customer service: 2 years (required)

Language:

• French (preferred)

Work Location: Hybrid remote in ETOBICOKE, ON