Night Auditor - Central Reservations

NIGHT AUDITOR - Full Time Seasonal Work in the mountains with us!Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Just 45 minutes away from the town of Kelowna, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Boasting 16 lifts, Western Canada’s largest resort night skiing area, 119 runs, North America’s highest outdoor skating rink, and a ski-in/ski-out village, it’s easy to see why we are Canada’s Favorite Family Resort!Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!As aNight Auditor you are responsible for handling the overnight operations of the Front Desk from Midnight to 8am. You are the first point of contact for guests arriving late and will perform the duties of a Front Desk Agent. In addition, you will be responsible for running nightly reports and preparing documentation and materials for the following day’s shift.Responsibilities of this position include but are not limited to: Participate in and pass our Driver Training Course Conduct guest check in and checkouts following all correct procedures Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies Run reports and audits Prepare arrival packages Make shuttle bookings ensuring all pertinent information is collected and shuttle schedules and policies are adhered to Take cash, credit card and debit card payments when necessary Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products Answer and direct incoming calls in a professional and consistent manner Ensure high level of customer service is maintained at all times with genuine care to attention and detail Assist guests with all questions and reasonable requests Troubleshoot all guest issues Handle guest complaints Develop a good understanding of the village layout and be able to give directions to all units in the rental pool Communicate effectively with all departments, including Groups, Transpo, Housekeeping and Maintenance Patrol Central Reservations properties Resolve noise complaints Pickup and drop off guests to or from their accommodation Follow all Health & Safety protocols and procedures Any other reasonable requests as made by a Central Reservations Manager Ideal Candidate Excellent customer service Complaint handling & resolution experience Excellent communication skills Reliable and responsible, ensuring that shift requirements are met Can work independently Quick thinker and strong ability to problem solve 100% guest service oriented, having excellent people skills Energetic and upbeat personality, contributing to the to the positive work atmosphere Job Specifications Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance Must have had a driving license for 3 years with a clean driving record Must be able to obtain a Class 4 Unrestricted British Columbia Driver’s license if required Full-time - working up to 40 hours per week Start date mid-November Must be available to work a variety of shifts, including mornings, nights, weekends and holidays Starting wage - $20.50 per hour Staff accommodation is available for successful applicants Must be legally entitled to work in Canada Perks from Day One! Free Winter Season Pass providing unlimited riding at Big White! Free and discounted lift tickets for Family and Friends Free ski and snowboard lessons Free and discounted Lift tickets at other approved Mountain Resorts Free access to the staff fitness facilities (weight room and aerobics room) Ski and Board every day and night! Family & Friends discounts in our accommodations Discounts at Big White operated restaurants Discounts in our retail stores Discounts on rentals Physical Demands Must be able to maintain mental alertness due to overnight shift style Must be able to assist with moving luggage Must be able to shovel snow/ice Must be able to deal with difficult guests Reports To Night Audit Manager Front Desk Manager Location Big White Ski Resort