Release of Information Analyst

Job Responsibility: Release of Information Analyst BC Emergency Health Services Saanichton, BC In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position. Reporting to the Director, Risk Management, the Release of Information Analyst performs duties related to the release of clinical information in accordance with policies, procedures, legislation and standards in the retrieval, severing, electronic/paper distribution of patient care records. Responds to requests from internal/external sources for information regarding confidentiality and release of information policies and procedures; attends to legal requests for personal information and other related requirements. What you'll do

• Answers inquiries regarding requests for patient information by reviewing medical records, and determining information to release. Provides information to requestors such as lawyers, patient's family members, and police by performing duties such as receiving requests; ensuring consent and authority to access the requested information is received and valid; following up with initiator of request where clarification or authorization is required; retrieving records and recording location in system, reviewing the records for accuracy, copying/compiling the requested information and forwarding information, in accordance with established policies and procedures, and legislation such as the Freedom of Information and Protection of Privacy Act (FOIPPA). Severs records as required and refers unusual requests to Director.
• Processes requests for paramedic interview by ensuring requests comply with policy, requesting records from data processing; sending questions to region and monitoring responses; severing third party information and sending responses to requestor and liaising with legal counsel when interview requests proceed to court actions.
• Maintains and updates release of information records; enters request information such as date of request, patient/client name, chart number, requester and date released. Provides statistical reports as required.
• Processes legal requests for personal information including certification of documents by performing duties such as numbering pages and completing and signing required standard form in accordance with established procedures. Represents organization to verify document authenticity as required.
• Ensures Authorization to Release Information form is acquired prior to releasing information when such authorization is required in accordance with policies, procedures, legislation and standards.
• May respond to internal and external queries related to release of patient information.
• Provides input to Director on procedure manuals and efficiency improvements for Risk Management area.
• Assists with policy and procedures by providing input to the Director or designate.
• Orients new staff by demonstrating procedures and sharing information.
• Performs other related duties as assigned.

What you bring Qualifications

• Grade 12, graduate of an approved program for Medical Records Technicians, plus two years' recent related experience or an equivalent combination of education, training and experience.
• Skills and Abilities
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time Wage: $28.01 / Hour Location: 2261 Keating Cross Rd, Saanichton, BC V8M 2A5 Closing date: Applications accepted until position is filled Hours of Work: 0800 - 1600 (Monday to Friday) Requisition # 168107E As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021. What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code. One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at View email address on ca.edajobs.com. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. ATTN: PHSA Employees: To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at Please note the internal job posting will no longer be accessible after the expiry date of July 1, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting. If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at View phone number on ca.edajobs.com or View phone number on ca.edajobs.com. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at View email address on ca.edajobs.com and a Help Desk Representative will contact you the next business day.