Bilingual Credit & Collections Representative

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Location: Remote

Schedule: Monday to Friday 9:00AM - 5:00PM EST

Salary: $60,000 - $70,000 / year

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision

Retirement/Investing: RRSP with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accidental death and dismemberment

Other great benefits: Employee discounts, tuition reimbursement, paid vacation and sick time, paid stat holidays and paid personal days, employee assistance program (EAP)

Responsibilities

We are seeking a results-oriented Bilingual Credit & Collections Representative (French and English) with strong customer service, analytical, and problem-solving skills to join our Credit & Collections team.

The successful candidate will manage a diverse portfolio of home, office, commercial, and national accounts, with responsibility for the timely collection of outstanding balances while maintaining positive customer relationships.

This role involves working directly with customers to understand and resolve issues affecting payment, including billing discrepancies, pricing concerns, unapplied payments, and other account-related matters. The representative will also work closely with Sales, Customer Service, Finance, and other internal teams to resolve issues, manage credit risk, minimize bad debt exposure, and support healthy cash flow.

Key Accountabilities

• Manage an assigned portfolio and proactively follow up on outstanding receivables.
• Contact customers for payment while maintaining a professional and customer-focused approach.
• Communicate with customers in English and French, both verbally and in writing.
• Investigate and resolve billing discrepancies, pricing concerns, unapplied payments, credits, and other account issues.
• Prepare account reconciliations, correspondence, spreadsheets, and account analysis.
• Monitor accounts for credit risk and elevate concerns when appropriate.
• Follow up on payment commitments, disputes, and outstanding issues through resolution.
• Work closely with Sales, Customer Service, Finance, and other departments to resolve customer issues.
• Maintain accurate and timely documentation of collection activities and account status.
• Support other Credit & Collections team responsibilities as required.

Qualifications

• Bilingual in English and French, with strong verbal and written communication skills in both languages.
• 3-4 years of B2B credit and collections experience preferred.
• Strong customer service, negotiation, analytical, and problem-solving skills.
• Ability to manage multiple priorities and a high-volume portfolio with accuracy and attention to detail.
• Strong organizational skills with the ability to work independently and as part of a team.
• Professionalism, sound judgment, initiative, and a strong drive for results.
• Proficiency in Microsoft Excel and Outlook; experience with ERP, accounting, or accounts receivable systems is an asset.
• Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.

Candidates must possess strong French and English language skills to effectively communicate with customers and provide exceptional service. Proficiency in French and English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, andflavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Aff... ???