Bilingual Reservation Agent, Call Centre

Redtag

Ottawa, ON

Bilingual Reservation Agent, Call Centre

Position : Bilingual Reservation Agent, Call Centre

Department: FIT

Reports to: Supervisor, Reservation Department

Status: Full-Time

The Opportunity

The Call Centre Reservations Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and consistently delivering excellent customer service.

How You Will Be Spending Your Time

Generate revenue to contribute to overall objective
Answer calls in a timely, courteous and professional manner
Enforce active selling skills to close a sale
Process bookings with accuracy and detail
Consistently meet individual performance targets
Stays current on products, services, promotions, procedures and technology
Identify and solve challenges
Contribute to continuous departmental improvements
All other related tasks as required or assigned by management

The Skills, Experience and Requirements You Need to be Successful

Excellent communication skills, Must be Bilingual - French and English
Travel/Tourism school diploma or equivalent related travel industry experience
1-2 years of on-the-job experience and/or performing similar duties required
Excellent customer service skills and interpersonal skills
Professionalism and patience
Team player but able to work autonomously
Ability to work under pressure and meet deadlines
Excellent selling skills and results driven
Knowledge of the travel industry
Computer knowledge - Microsoft Office, Sabre - and ability to learn new software
Knowledge of Sabre (an asset)

Working conditions

Call Centre environment – home-based
37.5 hours per week
Call Centre hours of operation:
- Monday to Friday: 9:00 a.m. – 8:00 p.m.
- Saturday: 10:00 a.m. – 4:00 p.m.
- (Note: Call centre hours are subject to change based on the needs of the business.)

Crew Advantages

Medical and dental benefits
Employer RRSP contribution program
Awesome travel benefits for you, your friends and family
Employee Assistance Program for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to be part of the team?

We thank all applicants for their interest; only those selected for further consideration will be contacted.

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Bilingual Reservation Agent, Call Centre in Ottawa, ON vacancy

Bilingual Call Center Agent / Customer Service
Elevate customer support with Canadian Tire Bank as a Bilingual Call Centre Agent in Ontario. Provide exceptional service to eCommerce customers across various brands including CTOnline and SportChek. This contract position focuses on delivering top-notch customer experiences...
Bilingual
Contract work
Monday to friday
Flexible hours
Afternoon shift
Canadian Tire Services Limited
Ottawa, ON
1 hour ago
Bilingual Cruise Reservation Agent
...Poste : Agent de réservation de croisières Département: Croisière Statut d’emploi : Temps... ...immédiat : Croisière, responsable du centre d'appels Lieu de travail : Télétravail... ...qu'agent de réservation de croisières bilingue, votre rôle consistera à répondre aux demandes...
Bilingual
Full time
Work at office
Remote work
Work from home
Worldwide
Monday to friday
Day shift
H.I.S Canada Travel Inc.
Ottawa, ON
1 hour ago
Bilingual Call Centre Agent (French/English)
...Bilingual Call Centre Agent (French/English) Full Time New Brunswick, Moncton, NB, CA 10 days ago Requisition ID: 1060 Life is better at Xperigo! At Xperigo, our purpose is simple – "Empowering people to explore what’s possible" . That starts with our people. We...
Bilingual
Full time
Remote work
Shift work
Night shift
Afternoon shift
Xperigo
Ottawa, ON
1 hour ago
Call Centre Representative
...Job Description Job Description Hi we are looking for a team member to join our team in our small setting call centre. No sales involved person will be responsible for making outbound calls to schedule events at locations throughout Canada. Pay starts at 18/hr. In 6 weeks...
Suggested
Work at office
Local area
Immediate start
Work from home
SavingCanada.ca
Ottawa, ON
16 days ago
Bilingual Royal Service Agent (Part-Time)
$25.07 per hour
...looking to fill a role of Royal Service Agent (Part-Time). What is in it for you:... ...guests Process all external and internal calls either by redirecting calls or assisting... ...dining food & beverage orders Take dining reservations for our restaurants and answer questions...
Bilingual
Part time
Worldwide
Shift work
Night shift
Accorhotel
Ottawa, ON
more than 2 months ago
Bilingual Travel Reservations Agent — French & English
...HIS Canada Travel Inc., a division of the H.I.S. Group, is seeking a Bilingual Reservation Agent, Call Centre based in Canada. The role focuses on handling inquiries, processing bookings, and selling to meet targets while delivering excellent customer service. Excellent communication...
Bilingual
Work at office
Work from home
Redtag
Ottawa, ON
1 hour ago
Executive Protection Agent, On Call/Agent(e) de protection exécutive, sur appel - Ottawa
...Description GardaWorld is seeking experienced and professional Executive Protection (EP) Agents to join our growing Executive Protection program in Ottawa, Ontario on an ad hoc/on-call basis. This role is intended for seasoned protective professionals with a strong...
Hourly pay
Casual work
Local area
Weekend work
Day shift
Afternoon shift
GardaWorld
Ottawa, ON
14 hours ago
Bilingual Guest Service Agent ( Part-Time )
$26.08 per hour
...next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent. What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we do Food & Beverage...
Bilingual
Part time
Worldwide
Shift work
Night shift
Weekend work
Afternoon shift
Accorhotel
Ottawa, ON
more than 2 months ago
Bilingual customer service - work from home call center agent.
...everything we do at our contact centr es , and we're proud of... ...service by providing each caller with the right solutions to... ...School Diploma or equivalent ~ Bilingual (French & English) ~... ...applicants by email or phone call. National Occupa tion Classification...
Bilingual
Full time
Work from home
TD Bank
Ottawa, ON
4 days ago
Innovation Project Officer - Agent de projet innovation
...Indigenous Languages Act and the TRC Calls to Action . Knowledge of... ...cover letter. Poste : Agent de projet innovation... ...Relevant du gestionnaire du Centre d'innovation, l'agent de projet... ...Maîtrise d'une langue autochtone et bilinguisme (anglais/français). Ce que...
Full time
Internship
Work at office
Remote work
Office Of The Commissioner Of Indigenous Languages
Ottawa, ON
18 days ago
Bilingual Program Officer
...de vie des Premières Nations. Le rôle principal de l'Agent(e) de programme bilingue est d'assurer l'interprétation et l'administration cohérentes... ...provides support to the Programs Team during the national call for applications (Individuals and Groups/Organizations),...
Bilingual
Daily paid
Permanent employment
Full time
Contract work
Work at office
Future Generations Foundation
Ottawa, ON
8 days ago
Call Centre Representative Remote Work From Home
...services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product...
Part time
Casual work
Remote work
Work from home
Flexible hours
ApexFocusGroup
Ottawa, ON
more than 2 months ago
Software Engineer Co-op, Agents
...Software Engineer Co-Op, Agents Location: Ottawa, ON | Hybrid OR Remote| Canada Reports To: Dan Murdock, Director, Engineering... ...transparency. Here’s a general idea of what to expect: # Intro call with our Talent Team # Interview with the Hiring Manager # Offer...
Permanent employment
Full time
Internship
Remote work
Sol Ink
Ottawa, ON
13 days ago
Part-Time Scheduling Agent
...bi-lingual (English and French) Scheduling Agent to join our Canadian team... ...professional, awesome on the telephone and on video calls, have strong organizational and problem-solving... ...Any experience you have had in a call centre or a busy retail environment will be a definite...
Part time
For contractors
Local area
Shift work
Weekend work
Afternoon shift
Weekday work
Intouch Insight
Ottawa, ON
a month ago
Guest services agent - hotel
$23.19 per hour
...encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DO Check...
Hourly pay
Full time
Germain Hôtels
Ottawa, ON
16 days ago
Guest services agent - hotel
...the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Ø Books guest reservations or coordinates with reservation center. Ø Handles departmental accounting of monies, receipts, guest accounts and other forms...
Full time
Local area
Shift work
Innvest
Ottawa, ON
more than 2 months ago
Specialist, Bilingual Partner Development and Outreach Ottawa
...Partnership Development, the Bilingual Partner Development and Outreach... ..., transitional living centres, shelters, drop-in centres, immigrant... ...opportunities through cold calling, email campaigns, social media... ...including presentations, phone calls, emails, etc. Conduct regular...
Bilingual
Full time
Work at office
Flexible hours
Up With Women
Ottawa, ON
9 days ago
Visual Lead - Rideau Centre
...WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning...
Full time
Shift work
Alo Yoga
Ottawa, ON
more than 2 months ago
Operations Lead - Rideau Centre
...WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning...
Full time
Shift work
Alo Yoga
Ottawa, ON
more than 2 months ago
Corporate Concierge (Bilingual)
$50k - $60k per year
...is looking for an Corporate Concierge (Bilingual)! Dream’s Ottawa team is currently looking... ...d’un administrateur de bureau (bilingue)! L’équipe Ottawa de Dream cherche actuellement... ...le courrier et les colis, et gérer les réservations et l’entretien des salles de conférence....
Bilingual
Full time
Work at office
Local area
Flexible hours
Dream CA
Ottawa, ON
a month ago
HVAC Service Technician (no on-call)
...field and over the phone, troubleshoot technical issues, and get hands-on with industry-leading products. This role is not an on-call position - regular working hours are on-site between 8:00am and 5:00pm, Monday to Friday. What You'll Be Doing ~ Be the...
Full time
For contractors
Summer work
Work at office
Monday to friday
O'Dell Hvac Group
Ottawa, ON
more than 2 months ago
Building Operator (Bilingual)
$55k - $68k per year
...looking for a Building Operator (Bilingual)! Dream Office REIT is... ...facilities; Complete tenant service calls such as changing lights,... ...fonctionnement de l’immeuble (bilingue)! Dream Office REIT est actuellement... ...trouve en périphérie ouest du centre-ville où elle occupe l’île des...
Bilingual
Daily paid
Full time
Work at office
Local area
Flexible hours
Dream CA
Ottawa, ON
more than 2 months ago
Agent(e) de communication
...de l’Ontario offrant des soins exemplaires centrés sur la personne et sur nos communautés.... ...via divers outils de communication. L’agent(e) de communication apporte également un soutien... ...demandes de mesures d’adaptation et se réserve le droit de requérir des documents justificatifs...
Daily paid
Contract work
Work at office
Day shift
Hôpital Montfort
Ottawa, ON
5 days ago
Agent(e) en enseignement
...enseignement de façon globale et agit à titre d’agent(e) de liaison entre les divers programmes... ...reconnaît l’importance d’une approche centrée sur le patient, rendue possible grâce à la... ...demandes de mesures d’adaptation et se réserve le droit de requérir des documents justificatifs...
Internship
Work at office
Day shift
Institut du Savoir Montfort
Ottawa, ON
3 days ago
Network Operations Centre - Support Specialist Tier 1
$60k - $66k per year
Description At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities ...
Full time
Remote work
March Networks
Ottawa, ON
2 days ago
Office Administrator (Bilingual)
$50k - $60k per year
...is looking for an Office Administrator (Bilingual)! Dream’s Ottawa team is currently looking... ...d’un administrateur de bureau (bilingue)! L’équipe Ottawa de Dream cherche actuellement... ...le courrier et les colis, et gérer les réservations et l’entretien des salles de conférence....
Bilingual
Full time
Work at office
Local area
Flexible hours
Dream CA
Ottawa, ON
more than 2 months ago
Bilingual Recruitment Specialist, Human Resources
...tactics such as direct sourcing, database mining, networking, cold calling, university relations, industry events, associations, online... ...Other duties assigned as needed Skills and Abilities: Bilingual in French/English language is required Knowledge of full lifecycle...
Bilingual
Full time
Work at office
Avi-spl Brand
Ottawa, ON
more than 2 months ago
In-Store Sales Representative (Full-Time)
$20 per hour
Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly...
Hourly pay
Long term contract
Full time
Contract work
Part time
Local area
Neo Financial
Ottawa, ON
more than 2 months ago
Bilingual Patient Service Coordinator - Ottawa, ON
...Join a Call Centre with a Cause: Patient Service Coordinators Needed! As part of a call center with a cause, Patient Service Coordinators... ..., reimbursement workflows, and patient onboarding Bilingualism (English/French) is required Demonstrated ability to think...
Bilingual
Remote job
Permanent employment
Full time
Local area
Shift work
Afternoon shift
BioScript Solutions Career
Ottawa, ON
more than 2 months ago
New Grad - Community Leasing Agent
$45k - $48k per year
...forms the foundation for everything that follows. As a Leasing Agent, you will • Respond to leasing inquiries across phone, email,... ...Canada. Only selected candidates will be contacted. No phone calls please. We appreciate your interest in exploring an opportunity...
Long term contract
Permanent employment
Full time
Internship
Work at office
Local area
Weekend work
Afternoon shift
The Clv Group
Ottawa, ON
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Reservation Agent, Call Centre. Be the first to apply!