Assistant Warranty Manager

Location

GTA West, Ontario

Company

Mattamy Homes Canada

Department

Warranty Department, GTA Homebuilding

Employment Type

Full-Time

Reports to

Warranty Service Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the Warranty Service Manager, the Assistant Warranty Manager at Mattamy Homes is responsible for assisting with the day-to-day operations of warranty service and homeowner service requests as part of achieving the Mission to provide The Best Homeowner Experience.

What you’ll do

• Provide guidance, feedback and coaching to the Warranty team together with the Warranty Service Manager, ensuring the best homeowner experience
• Directly resolve escalations and oversee complex and challenging situations, collaborating with the Warranty Service Manager, as needed
• Assist in management of all Tarion/service requests
• Assist in monitoring, ordering and ensuring proper stock of service repair materials
• Strengthen relationships with external stakeholders (Tarion, trade partners/suppliers) / builder nurture
• Inspect work performed by New Home Technicians based on an agreed upon schedule and provide ongoing guidance and technical support / advice.
• Regular daily visit to New Home Technician and trade partner appointments to monitor progress and provide ongoing guidance and technical support/advice, while maximizing opportunity to strengthen relationship with customer.
• Participate in community events
• Meet regularly with Warranty Service Manager to improve efficiencies and discuss any construction/warranty service issues, fiscal goals, etc.
• Conduct Quality Assurance (QA) and Pre-Delivery Inspections (PDI), as needed
• Conduct H/O and QA inspections when workload is beyond capacity of dedicated H/O, QA staff.
• Participate in recruitment interviews of New Home Technicians and Community Coordinators
• Train and onboard New Home Technicians and Community Coordinators with support from Warranty Service Manager
• Manage all level 1 escalations
• Manage and maintain Mattamy site vehicle, where applicable
• Ensure Warranty office is kept presentable and up to Mattamy standards
• Manage after-hours emergency service requests

What y ou b ring

• Post-secondary education / Community College industry related diploma or suitable combination of both.
• 3 years of experience in a Warranty based role with team leadership experience.
• Highly proficient in using technology (smartphones, tablets and computers) and working knowledge of Microsoft Office.
• Ability to set priorities, meet deadlines and manage variable workloads in a high volume, fast-paced environment.
• Ability to resolve problems effectively and deal professionally with challenging situations.
• Valid driver’s license and willingness to travel daily to assigned site.
• Strong interpersonal and communication skills both oral and written to convey appropriate response and build relationships with our customers.

Bonus points

• Knowledge of BuildPro, Tarion portal and/or JD Edwards.
• Experience in a residential construction environment.

Compensation

The expected base salary range for this position is $57,500 - $87,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside of this range, and we encourage all interested applicants to apply.

You are also eligible to participate in Mattamy’s annual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.Qualified applicants will be contacted directly by the Talent Acquisition team.