Collections Technician - Commercial Accounts (Laval)
Belron Canada
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau Vitres d'Auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people so that they can realize their full potential.
We welcome applications from everyone and are firmly committed to diversity, equity and inclusion in the workplace.
Working under the direction of the Commercial Collections Team Lead, the Collections Technician - Commercial Accounts actively monitors accounts receivable to drive timely collections and build solid, professional relationships with customers. This position is responsible for monitoring receivables, communicating with customers, negotiating payments, and managing problematic accounts, while working closely with internal stakeholders and maintaining a customer‑focused approach.
Responsibilities
- Ensure the collection of commercial accounts in accordance with company procedures and credit policy.
- Document and keep collection records up to date.
- Perform account analysis, monthly reconciliations, and accounts receivable journal entries.
- Process credit card payments, if requested.
- Negotiate payment arrangements and ensure they are respected.
- Process, code, and Escalate billing disputes or account-related issues, and follow up on them.
- Collaborate with internal teams (sales, accounting, operations).
- Process customer refund requests and verify their validity.
- Prepare files for external collection agencies or legal action.
- Maintain professional communication to preserve customer relationships.
- Participate in various process improvement and new system implementation projects.
Requirements
- College diploma (DEC) in Finance, Administration, or Accounting.
- Minimum of three (3) years of experience in accounts receivable collections in a corporate environment.
- Bilingualism (English and French), both spoken and written.
- Strong communication skills and customer service orientation.
- Analytical skills with the ability to prioritize tasks effectively.
- Results-oriented mindset.
- Proficiency in Microsoft Office (intermediate Excel).
- Knowledge of AS400 and Oracle (asset).
- Hybrid work arrangement.
Vacancy posted 4 hours ago
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