Collections Specialist - X4 POST NUMBER: 117824

About the Opportunity The Accounts Receivable Specialist is responsible for contacting overdue accounts and strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stakeholders. Key Responsibilities: Collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing. Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required. Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries and invoicing Preparation of monthly account breakdowns and analysis, as required by the Manager and customers. Participate in conference calls with customers and internal partners supporting recovery of past due invoices. Collaborate with internal stakeholders, including sales, customer success, and finance teams, to resolve customer payment issues and address any billing-related concerns. Ensure effective and timely communication with all parties involved. Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts, identifying root causes of issues, and implementing appropriate corrective actions Actively participate in AR Escalations processes. Collaborate with team members to achieve departmental goals, share knowledge, and provide support when needed. Any ad hoc tasks assigned by management as required to support the overall team objectives About You 2 years of Collections experience Great communication skills (calling and emailing) Strong excel, use power BI and Claude so need tech savvy people. Netsuite is an asset, mid-large size ERP Pay Range: $23- $29 per hour How to Apply Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 482579 This position for employment is for a current vacancy with Vaco/Highspring’s client . You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.