Inside Sales Manager & Performance Coach

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

We are searching for an Inside Sales Manager & Performance Coach to develop, mentor and scale our dedicated and high-performing sales team (based in Montreal and remote across Canada/USA).

This pivotal role ensures our team is expertly coached to connect with potential clients from social media and transform their inquiries into passionate customers, mastering the art of consultative selling while navigating intimate and vulnerable conversations with empathy and grace.

This is an excellent opportunity for someone who thrives in a fast-paced, creative setting and takes pride in elevating both team performance and the client experience.

What You’ll Do:

• Lead & Coach : Manage a team of Client Acquisition Specialists, identifying individual strengths and implementing personalized development plans to hit conversion targets.
• Design & Deliver Training : Create and facilitate workshops, role-plays, and 1:1 coaching sessions focused on active listening, trauma-aware communication, and confidence building.
• Call Shadowing & Feedback : Conduct regular live call monitoring and recording reviews to provide tailored, actionable feedback that enhances both emotional presence and commercial results.
• Master the Sales Cycle : Develop high-impact modules for premium B2C sales, including value-based selling, objection handling, and "soft closing" techniques.
• Optimize the Script : Refine communication guidelines and scripts to ensure they remain authentic, ethical, and effective across different markets.
• Onboarding : Establish a structured onboarding and certification process for new hires to ensure a fast and inspired ramp-up period.
• Metric Tracking : Monitor key performance indicators (KPIs) to drive growth while ensuring every client interaction meets our high-standard boutique experience.

Requirements

About You:

• You bring at least 10 years of experience and a proven track record in high-ticket B2C sales ideally in luxury retail, wellness, beauty, or high-end hospitality."
• You have a solid track record of at least 5 years managing and leading teams, ideally within a sales environment or a role with a strong focus on driving performance and KPIs.
• You are a natural coach who brings a strong, motivating presence. You can recognize subtle behavioral patterns and elevate a team member's performance through thoughtful, empowering feedback.
• You are fiercely metrics-driven with a deep passion for sales, conversion rates, and KPIs, holding yourself and your team accountable to high performance standards.
• You are a pro at designing and delivering impactful training programs, transforming complex psychological concepts into simple, actionable sales tools.
• You demonstrate outstanding listening capabilities and are comfortable guiding a team through sensitive or vulnerable client conversations with professionalism.
• You are adaptable and thrive in a fast-paced environment and are comfortable managing a hybrid team (on-site and remote).

Benefits

What We Offer:

• Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge.
• Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
• Recognition and Support: A team that values your contributions and celebrates your success.
• Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.

Nuovo Artistic Studios is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today!