Assistant Store Manager

Seeking all beauty enthusiasts!!! Our Client, Clore Beauty, is hiring an ASM for their Bloor Street. This role would serve as second in command to the Store Manager and be a part of a leadership team of 5. Scheduling is flexible - 1 closing shift/week + 1 weekend/month. We want to find someone who can be our next SM as they have new locations opening soon!

Position Summary

The Assistant Store Manager plays a key role in supporting the day-to-day operations of the store, ensuring exceptional customer experiences, driving sales, and maintaining operational excellence. This role assists the Store Manager in leading a high-performing team, coaching staff, and upholding brand standards. The Assistant Manager acts as a secondary leader in the store, stepping in as needed to maintain smooth operations and a positive, team-oriented culture.

Key Responsibilities

• Support the Store Manager with daily operations and help lead the sales floor to meet store goals
• Assist with sales, inventory, and team performance reporting; submit updates to the Store Support Center (SSC) when needed
• Help create staff schedules and ensure shifts are properly covered
• Coach and support all team members with regular feedback, training, and accountability so everyone is clear on their role and expectations
• Lead onboarding for new hires and train team members on store routines, policies, safety, and cash handling
• Manage weekly stock orders and ensure store supplies are maintained
• Supports stock accuracy, supervises inventory counts, helps resolve issues, oversees stock handling in absence of Inventory Specialist
• Lead by example in delivering excellent customer service, and support others in doing the same
• Handle escalated customer concerns calmly and professionally
• Stay up to date on new products, company updates, launches, and promotions
• Keep the store safe, clean, and organized at all times
• Step in for the Store Manager when they are off or unavailable
• Create and maintain a positive, professional, and team-driven work environment
• Supports day-to-day execution of merchandising initiatives. Assigns team tasks, ensures displays are set and maintained, and that signage or promotional materials are applied correctly.
• Help identify and track down operational issues as they arise. Analyze patterns or repeated errors (e.g., wrong stock counts, recurring staff mistakes), and support process changes or retraining to fix and prevent them.
• Take on other tasks as needed to support the success of the store

Required Qualifications

• Minimum 2 years of experience in a retail management or customer-facing leadership role
• Post-secondary education, preferably in Business or a related field
• Ability to coach, train, and develop team members
• Comfortable with keyholder responsibilities, including opening and closing the store
• Solid understanding of store operations including inventory, merchandising, and sales reporting
• Experience with textured haircare or Black beauty products is preferable
• Familiarity with NetSuite or other retail systems is an asset
• Experience organizing in-store events or promotional campaigns is valued