Director, Virtual Care Technology Applications

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Please note the Loblaw hybrid work model is 4 days in office

Director, Virtual Care Technology Applications

We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology.

This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities. This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform. The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of the Virtual Care program. This individual will bring forward innovative ideas, provide practical recommendations, influence key decisions, and help shape a roadmap that supports business growth, improved patient and pharmacy experiences, and operational excellence. This technical leadership role requires a seasoned hands-on leader who can operate at every level - from shaping business strategy to diving deep into complex technical solutions alongside their teams. The ideal candidate brings a track record of leading cross-functional teams through ambiguity, bridging the gap between business priorities and technology execution, while charting a clear path from the program’s current state to an elevated future state.

What You’ll Do

• Provide strategic and technical leadership across the end-to-end Virtual Care program.
• Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long-term viability.
• Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.
• Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.
• Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long-term business objectives.
• Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long-term sustainability.
• Guide technology choices, application design, architecture direction, and modernization opportunities.
• Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.
• Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap priorities.
• Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.
• Provide guidance to engineering and delivery teams to ensure solutions are scalable, secure, maintainable, reliable, and designed for future growth.
• Translate complex technical concepts into clear business language for senior leaders and cross-functional stakeholders.
• Prepare and present recommendations, decision points, roadmap options, risks, and trade-offs to support informed decision-making.
• Collaborate across a matrixed environment and build alignment between business needs, digital priorities, technical strategy, and operational realities.
• Support investment planning, vendor discussions, technology evaluations, and business cases related to the Virtual Care platform.
• Help ensure technology investments deliver meaningful value to patients, pharmacy teams, healthcare professionals, and the broader organization.

What You’ll Bring

• An undergraduate degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
• Significant experience in technology leadership, enterprise consulting, solution architecture, application development, or a related field, ideally within healthcare, pharmacy, digital health, or another regulated environment.
• Proven ability to serve as a senior technology advisor or solution leader in complex, matrixed enterprise environments.
• Strong understanding of end-to-end technology ecosystems, including applications, integrations, infrastructure, cloud, data, security, operations, vendors, and user experience.
• Experience assessing current-state environments and developing practical future-state roadmaps, modernization strategies, architectural proposals, and business cases.
• Strong knowledge of modern architecture and development practices, including cloud platforms, microservices, APIs, distributed systems, enterprise integration, and legacy modernization.
• Ability to evaluate technology options and recommend solutions that balance business value, technical complexity, cost, risk, sustainability, and total cost of ownership.
• Experience guiding application modernization, platform stabilization, technology consolidation, cloud transformation, vendor evaluation, platform selection, and technology investment planning.
• Proven ability to influence decisions and build alignment across business, technology, operations, vendors, executives, and cross-functional delivery teams.
• Strong communication, facilitation, analytical, problem-solving, and decision-making skills, with the ability to explain complex technical concepts to diverse audiences.

Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment,

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.