Senior Application Support Analyst - Pega
$50 - $52 per hourTemporary
Aarorn Technologies Inc.
Dear Connections,
Greetings from Aarorn Technologies!!
We are Hiring For Senior Application Support Analyst - Pega Position
Experience: 6+ years
Location: Toronto (Hybrid-4 Days Onsite)
Pay Range - $50-$52/Hr.
*May Require onsite interview*
What will you do?- Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.
- Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.
- Perform system health check, monitoring, alerting, and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Responsible for ensuring the production and maintenance of high-quality support documents and processes.
- Write simple SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What do you need to succeed?
Must-have
- Experience with Pega platform and Pega-based applications.
- Experience with AI-powered, application support-focused solutions
- Experience with architecture/process workflow analysis and design.
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc.
- Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
- Flexibility to be part of a rotational on-call support model
Vacancy posted 2 days ago
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