Theatre Manager (Box Office)

Job Responsibility:

WHO WE ARE:

At Landmark Cinemas, we are the Cast & Crew of Canada's second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it's more than just a movie. That's why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It's why we opened our first theatre in 1965, and why we'll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

WHO YOU ARE:

You are a proven leader in the Guest Service or Retail industry, you are the ultimate guide and leader when it comes to facilitating an exceptional Guest experience. Working with the broader management team will come natural to you and overseeing the day to day theatre operations is where you can let your management and directional skills stand out. You know what it takes to be a budget owner, set targets and achieve results, along with experience using a scheduling software. Finding solutions and presenting recommendations to find efficiencies is something that you are comfortable with, and you have an eye for continuous improvements... and YOU love movies!

THE JOB:

• Collaborate with the Management team to effectively manage operations of the theatre. Including, but not limited to; cast scheduling, non-concession and local theatre marketing execution, new hire payroll processing, labour management & deployment strategy, and marketing programs
• Manage day-to-day operations of the theatre with a focus on labour management, reviewing KPI metrics, inventory management, and marketing programs
• Communicate on an ongoing basis with the Management team, including the General Manager and Operational leaders, by attending all schedule meetings and by use of the communication tools provided
• Greet and engage Guests and make them feel special - helping to create exceptional experiences
• Be available and visible to Cast and Guests; observe and assist with potential issues
• Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
• Work Safely and ensure all levels of Cast are made aware of, and follow, safe work practices
• Ownership & accountability of budgets, targets, and results

THE PERKS:

• Comprehensive and competitive compensation & benefits package
• Annual bonus system eligibility for full-time management
• Growth opportunities within the theatre and cinema support centres
• Access to an Employee Assistance Program to support wellness
• Competitive vacation allotment to promote work-life balance
• Free movies and discounted concession snacks

REQUIREMENTS

• Minimum of 3 years experience in a related industry (Guest service/retail environment)
• Completion of a post-secondary school program with a focus on business acumen, marketing, hospitality, entertainment, and food service management is considered to be an asset
• Experience with Time & Attendance/Payroll software is considered to be an asset (ex. Ceridian Dayforce HCM)
• Proven track record in managing and overseeing operations in a retail/service-centric environment
• Ability to manage and execute on marketing programs with a passion for delivering quality products and services in a Guest-service environment with significant attention to-detail
• Thrive in a fast-paced, results-oriented work environment, and are engaged in finding solutions and efficiencies
• Ownership and accountability of budgets, targets, and results and are comfortable in providing and presenting recommendations and/or advice in areas of expertise
• Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office suite

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada's second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to support the mental health and well-being of both our youth Guests and Cast & Crew. Landmark's corporate headquarters is in Calgary, Alberta.

Landmark Cinemas welcomes applications from people with disabilities. Applicant may request reasonable accommodations related to the materials or activities used throughout the selection process. If applying online is not accessible to you, please let us know how we can help.