Branch Manager I - Rouyn Noranda

Work Location

Rouyn, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

Base Salary: $77,500 - $109,400 CAD

Job Title

Branch Manager

Responsibilities

• Mentor the team on advice‑giving strategies for banking solutions to improve customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within budget and communicate results to the team to meet objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in software tools including MS Office and internet application
• Strong communication skills to liaise with customers, employees, and cross‑functional teams
• A thorough and accurate decision maker who can exercise discretion and judgment skills when working with confidential information
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem‑solving and communication skills

Benefits

Competitive salary, variable compensation, health and wellness benefits, paid time off, career development opportunities.

Language Requirement (Quebec Only)

Ce poste n’exige pas la maîtrise d’une langue autre que le français.