Inside Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative

Department : Sales

Position Summary

We are seeking a highly motivated and detail-oriented Inside Sales Representative to support our growing sales and business development team. This role combines sales administration, renewals management, customer engagement, business development, marketing support, and operational coordination. The successful candidate will work closely with Account Managers, vendor partners, distributors, and customers to ensure an exceptional customer experience while driving revenue growth and maintaining operational excellence.

This is an excellent opportunity for an individual looking to build a career in technology sales, cybersecurity, managed IT services, and business development.

Key Responsibilities

Sales Support & Order Management

• Prepare customer quotations and enter opportunities and quotes into SystemX (SX) for Account Manager review and approval.
• Process purchase orders with distributors, manufacturers, and OEM partners.
• Track order status and communicate estimated delivery timelines to customers.
• Follow up on orders until delivery and completion.
• Submit vendor and distributor deal registrations as required.
• Verify product availability, licensing, and renewal eligibility using vendor partner portals.
• Support Account Managers with daily sales activities, including:
• • Distributor pricing and FTQ refreshes
  • Follow-up on customer quotations
  • Shadowing customer and prospect sales calls
  • Administrative sales support

Business Development & Prospecting

• Conduct outbound prospecting activities through phone calls, email campaigns, and LinkedIn outreach.
• Identify and qualify new business opportunities.
• Collaborate with vendor and distributor account representatives to develop opportunities within existing and whitespace accounts.
• Maintain accurate prospect and customer information within CRM and sales systems.
• Schedule introductory meetings and discovery calls for Account Managers.

Renewals & Co-Term Management

• Create and maintain renewal records in SystemX from newly processed orders.
• Generate and distribute renewal reports on a 160, 120, 90, 60, and 30-day cycle.
• Maintain accurate renewal forecasting and reporting.
• Obtain, review, analyze, and update vendor Installed Base Reports (IBRs).
• Engage customers regarding upcoming renewal opportunities and contract expirations.
• Coordinate with sales teams to identify co-terming and consolidation opportunities.
• Ensure consistent customer follow-up throughout the renewal lifecycle.

Systems & Process Improvement

• Collaborate with internal development and operations teams to improve sales processes and reporting capabilities.
• Assist with initiatives involving:
• • Distribution quoting integration
  • Automated order processing
  • SystemX (SX) enhancements
  • Microsoft Dynamics 365 (D365) improvements
  • Renewal and sales reporting automation
• Identify opportunities to streamline workflows and improve operational efficiency.

Marketing & Partner Engagement

• Manage and maintain the company's LinkedIn presence.
• Create and publish professional content that supports sales and marketing initiatives.
• Coordinate marketing campaigns with vendors, distributors, and strategic partners.
• Plan and assist in the execution of customer events, webinars, and partner-sponsored activities.
• Research and evaluate sales and marketing technologies that improve pipeline visibility and business development effectiveness.

Compliance & Operations

• Prepare and submit OECM reporting and supporting documentation.
• Maintain employee onboarding documentation and operational procedures.
• Ensure accurate filing and record management of sales and compliance-related documents.
• Support other administrative and operational initiatives as required.

Qualifications Required

• Post-secondary education in Business, Marketing, Sales, Technology, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office 365 applications, particularly Excel, Outlook, Teams, and Word.
• Comfortable conducting outbound phone calls and business development activities.
• Professional and customer-focused attitude.

Qualifications Preferred (not mandatory)

• Experience in IT services, managed services, cybersecurity, telecommunications, or technology sales.
• Familiarity with CRM, quoting, and sales management platforms.
• Experience working with software licensing, subscriptions, renewals, or OEM/vendor relationships.
• Knowledge of Microsoft, Cisco, Fortinet, Sophos, VMware, Veeam, or similar technology vendors.
• Experience with LinkedIn marketing and social selling.

Success Metrics

The successful candidate will be measured on:

• Quote turnaround time and accuracy.
• Renewal management effectiveness and renewal retention rates.
• Number of qualified opportunities generated.
• Prospecting activity levels (calls, emails, LinkedIn outreach).
• Accuracy of CRM and renewal data.
• Timely completion of orders and customer communications.
• Contribution to marketing campaigns and event success.
• Continuous improvement recommendations implemented.

What We Offer

• Competitive compensation package.
• Career growth opportunities within sales and account management.
• Exposure to leading cybersecurity, cloud, and IT infrastructure solutions.
• Ongoing training and professional development.
• Collaborative and entrepreneurial work environment.
• Opportunity to work closely with industry-leading vendors, partners, and enterprise customers.

This role is ideal for someone who enjoys both relationship-building and operational excellence, and who is looking to grow into a future Account Manager or Business Development position.

About BALANCED+

BALANCED+ is a leading provider of IT consulting services to businesses of all sizes.

We offer a wide range of services, including custom software development, data analytics, and IT project management.

Our team is made up of experienced professionals who are committed to delivering the highest quality solutions to our clients.

We offer a competitive salary, benefits, and opportunities for growth and advancement.

If you are a highly motivated, result-driven individual with a passion for technology and a desire to help businesses succeed, we encourage you to apply for this opportunity.

BALANCED+ is an advanced and fast-growing IT consulting firm.
We’re seeking talented, motivated, and creative individuals to join our excellent team.

Company Description

BALANCED+ is an advanced and fast-growing IT consulting firm.\r\nWe’re seeking talented, motivated, and creative individuals to join our excellent team.