Customer Service Team Development Manager
Grainger
Develop customer service talent onsite with Grainger in Windsor or Leamington, combining coaching, communication, and change leadership. Strengthen engagement and service capability.
As Inside Customer Service Representative Manager, you will create an environment where employees are engaged, empowered, and committed. You will lead recruitment, onboarding, coaching, recognition, and performance discussions. The position also builds internal partnerships and encourages feedback while supporting WFS Ltd. customer service strategy.
Key Responsibilities:- Coach Customer Service team members using available resources
- Set, monitor, and execute performance expectations and goals
- Lead recruitment, selection, onboarding, coaching, and recognition
- Maintain consistent communication across the team
- Build strong internal and external partnerships
- Customer service or leadership experience meeting role requirements
- Ability to implement initiatives and manage projects
- Ability to work with cross-functional work groups
- Excellent written and verbal communication skills
- Technology and software application competency, including S2K and CRM
Apply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.
#J-18808-LjbffrVacancy posted 52 minutes ago
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