Process Innovation Manager

OverviewHexagon’s Autonomous Solutions division is looking for a Process Innovation Manager to join our team in Calgary, AB or Morton, IL. Reporting to the Director of Business Operations & PMO, this role will lead the design, implementation, and continuous improvement of business processes across a growing global organization. You will help build scalable ways of working, drive operational excellence, and support sustained process adoption across multiple functions and locations.
The LocationThis position is based in Calgary, AB, or Morton, IL, and follows a hybrid work model requiring two days per week in the office.
The CompanyHexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.
Responsibilities
Design, document, and implement scalable end-to-end business processes.
Partner with cross-functional teams to identify bottlenecks, eliminate inefficiencies, and improve how work moves across functions and locations.
Lead continuous improvement initiatives using Lean, Six Sigma, and structured problem-solving methodologies.
Facilitate process design workshops with engineering, product, deployment, operations, quality, and commercial teams.
Develop process governance, ownership, performance metrics, and change-control practices.
Lead change management, training, and rollout activities to support sustained adoption of new processes.
Define process KPIs and use performance data to measure results and identify further improvements.
Support ISO 9001 and ISO 14001 compliance, including process documentation, audits, corrective actions, and continuous improvement.
Collaborate with teams across the Americas and Australia to align local procedures with the global process framework.
Travel occasionally to sites across the Americas and Australia, as required.
Must Have
Bachelor’s degree in Engineering, Industrial or Process Engineering, Operations Management, or a related field.
7+ years of experience in process engineering, operational excellence, business process management, or continuous improvement, ideally within a complex, multi-site, or global organization.
Strong knowledge of Lean methodologies and hands‑on experience with tools such as value stream mapping, SIPOC, root cause analysis, A3 problem‑solving, and Kaizen.
Demonstrated experience designing and documenting structured processes using inputs and outputs, RACI matrices, swimlanes, or process flows.
Proven ability to take processes from design through implementation and sustained adoption.
Experience leading change management initiatives and encouraging teams to adopt new ways of working.
Working experience with ISO 9001 and ISO 14001 management systems, including writing compliant processes, supporting audits, and managing corrective actions.
Experience defining KPIs and process performance metrics and using data to support decisions.
Strong facilitation and stakeholder‑management skills, with the ability to lead cross‑functional workshops across teams and time zones.
Nice To Have
P.Eng. or PE designation, or eligibility to obtain one.
Lean Six Sigma Black Belt or Green Belt with significant project experience.
Certified Internal Auditor or Lead Auditor certification in ISO 9001 and/or ISO 14001.
Experience building or harmonizing an integrated management system across multiple sites or legal entities.
Experience in mining, heavy equipment, automotive, autonomous systems, or another engineered‑product environment.
Process experience across the technology product lifecycle, including new product development, new product introduction, supply chain, field deployment, operations, or support.
Experience with process‑modelling notation and tools such as BPMN, Visio, Lucidchart, Miro, or Signavio.
Experience using Jira, Confluence, or similar collaboration tools.
Key Success Factors
Systems thinking: You can move between the broader business picture and detailed process steps while recognizing how changes in one area affect another.
Clarity and discipline: You communicate clearly, document carefully, and simplify processes wherever possible.
Influence without authority: You build trust and drive adoption through partnership across functions, cultures, and locations.
Outcome focus: You care about whether a process works, not simply whether it exists, and you use measurable results to assess its success.
Continuous-improvement mindset: You take a practical and curious approach to identifying problems and helping teams develop sustainable solutions.
At Hexagon, we are committed to a diverse and inclusive work environment.
If you have any questions about the role or our company, please email our team at View email address on ca.hrm.tc and we will be pleased to follow up with you.
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