Remote Air Ticketing Specialist

Serefin

Use Amadeus GDS expertise as a remote Air Agent with Serefin Experiences, handling airline tickets, booking changes, and customer communications.

This full-time Air Agent serves as a GDS specialist for customers and business partners. You will present itineraries, process amendments and cancellations, manage queues, and provide service through voice, email, and web chat. The position supports travel requirements while meeting service targets.

Key Responsibilities:

Monitor GDS queues and manage booking workflows
Issue, exchange, and refund airline tickets
Handle booking changes and resolve failed bookings
Explain travel documents, restrictions, and destination guidance
Provide tours and hotel information to internal clients

Requirements:

Minimum three years working in the travel industry
Extensive ticketing knowledge and Amadeus GDS expertise
Required TICO or Quebec OPC certification
Proficiency with Microsoft Office, Word, Excel, and Outlook
Strong written, verbal, organizational, and multitasking skills

Bring airline ticketing, Amadeus GDS, and customer service expertise to Serefin Experiences as a remote Air Agent.

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Vacancy posted 15 hours ago

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