(CAN) Senior Manager, Product Management- Returns

Job Responsibility:

Résumé des fonctions...

The Senior Manager, Product Management will define the long-term vision and strategy for this in-store returns portfolio, develops and manages product roadmap supporting the front-end customer care returns desk, and prioritizes key initiatives to address business challenges - with teams both locally and internationally. This role leverages domain expertise to identify market opportunities and drive innovation.

Ce que vous ferez...

The Senior Manager, Product Management defines long-term vision and strategy, identifies market opportunities through in-depth understanding of the market and competition, overseeing benchmark studies, captures business cases to validate return of investment, and measures key outcomes following launch . The role also involves prioritizing and allocating resources, and setting objectives and key performance indicators. The Senior Manager crafts and manages product roadmaps , gathering and documenting requirements, and analyzing customer and product data. This position turns customer insights into actionable priorities, defines user and business acceptance criteria, manages risks and dependencies, and prioritizes the product backlog. This role empathizes with and captures business challenges by communicating requirements to key partners such as business leaders, User Experience, Engineering, and Analytics. The Senior Manager engages with partners to determine implementation methods, timelines, gains buy-in from executive-level leadership, and creates go-to-market roll out plans . There is also an emphasis on managing the adoption of new and emerging technologies, with a strong technology orientation. Driving customer/client needs is also a key responsibility. This involves building and maintaining relationships with customers, identifying their needs, and creating scalable processes to gather and analyze customer experiences. The Senior Manager may also design and implement new processes, coach team members, and drive customer-focused initiatives. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members. Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others' contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Qualifications :

• Bachelor's degree in business, information technology, or related field; master's degree preferred

• 5+ years of experience in Product Management in similar or cross-functional portfolio; store operation experience preferred

• Strong analytical skills with a data-driven approach to decision-making in fact-paced environment

• Ability to manage complex projects through prioritization and disciplined execution.

• Assertive communication style with the ability to inspire and motivate others.

• Collaborative, energetic team player capable of handling multiple projects and meeting deadlines.

• Independent worker with the ability to provide and receive guidance as needed.

• Experience working with cross-functional teams and leading projects.

• Willingness to travel as required.

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Compétences minimales...

Indiquez ci-dessous les compétences minimales requises pour ce poste. Si aucune n'est indiquée, il n'y a pas de compétences minimales.

Age - 16 or older

Compétences recherchées...

Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n'est indiquée, il n'y a pas de compétences recherchées.

Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.

Emplacement Principal...

Ecommerce 8275, 1940 Argentia Rd Mississauga, ON L5N 1P9, Canada