Toronto Event Facilitator

About Puppy Sphere:

Welcome to Puppy Sphere, we are a high-growth startup redefining the wellness category through puppy therapy! We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, boost their mood, and return again and again.

As North America’s original puppy yoga company, we’ve built a community of over 400,000 people, making puppy therapy part of their everyday wellbeing ritual. We’ve partnered with global brands including the NBA, TikTok, and Google to bring the gentle power of puppies to even more workplaces, events, and communities!

If you’re excited by growth, impact and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you!

Job Description:

This is a part-time, on-site role based in Toronto, supporting the delivery of Puppy Sphere events. We’re looking for motivated, upbeat, and hard-working team members to join our Pack!

As an Event Facilitator, you’ll play a key role in bringing our classes to life; from setup through to breakdown, while creating a seamless, positive experience for our Puppy Sphere community and ensuring the safety and wellbeing of both people and puppies.

This is a part-time, on-site role in Toronto; and weekend availability is a necessity, weekday availability too is a plus!
The rate for this role is $18.00 CAD per hour.

Job Responsibilities: 

Event Operations:

• Set up the studio and puppy area at the start of each shift, ensuring everything is clean, organized, and ready for guests and pups.
• Assist with setting up themed decor for events when required.
• Welcome and check in guests, creating a warm, friendly, and well-organized arrival experience.
• Confidently lead welcome and closing speeches in front of classes throughout the day.
• Support the care of puppies throughout the day, including cleaning, providing water/food as needed, and ensuring their comfort and wellbeing.
• Conduct welcome briefings throughout the shift, setting expectations and creating a positive, engaging start to each class.
• Deliver a high-quality wellness experience by being present, attentive, and responsive to guest needs throughout the event.
• Actively monitor puppy wellbeing and guide guests on appropriate handling to ensure a safe and positive experience for everyone.
• Maintain a clean and safe environment by managing puppy clean-ups during and between classes.
• Maintain cleanliness and organization across all areas of the studio, including the puppy space, beverage station, and common areas.
• Support smooth transitions between classes, ensuring spaces are reset quickly and efficiently.
• Help build a strong sense of community by creating moments that keep guests coming back.
• Use sound judgment and take initiative to proactively address challenges and support a positive event experience.
• Work closely with the wider team to ensure smooth event delivery, proactively identifying and resolving issues as they arise.
• Embrace change and support the implementation of new processes and initiatives, helping ensure they land smoothly onsite.
• Support onsite and offsite private events, when available, including event setup and teardown, transportation of equipment, and creating an engaging, positive experience for guests.
• Escalate any concerns relating to guest experience, team dynamics, or puppy wellbeing to supervisors or management in a timely manner.
• Adhere to company policies, safety protocols, and animal welfare guidelines at all times.
• Support with necessary report forms, such as Animal Welfare, Studio Inventory, and End-of-Day reports, and adapt to evolving priorities and operational needs as they arise.
• Complete end-of-day sanitization procedures for the studio and puppy areas to maintain a clean, safe environment and prevent cross-contamination between litters. 
• Uphold a positive and respectful attitude, and demonstrate enthusiasm to ensure all team members and guests feel welcomed.
• Consistently role model Puppy Sphere’s core values and mission, creating a positive, collaborative, inclusive, and supportive team culture and environment.
• Act proactively and address tasks without waiting for direction (studio cleaning, puppy accidents, anticipating guest needs).

Job Requirements:

• Experience in the service or hospitality industry is preferred.
• Availability to work weekends (at least one day per weekend).
• Availability for a minimum of 4 shifts per month.
• Additional weekday availability is a strong plus.
• A warm, engaging, and outgoing personality that helps create a welcoming and positive experience.
• Comfortable working in a fast-growing startup environment where things evolve quickly and adaptability is key.
• Must be 18 years of age or older.
• Ability to lift, carry, push, and pull items weighing up to 30 lbs.
• Ability to stand and walk for extended periods, including throughout the duration of events.
• Ability to bend, kneel, crouch, reach, and perform repetitive motions as required during event setup, execution, and breakdown.
• Comfortable working with standard cleaning supplies and solutions, following proper safety and handling guidelines.
• Ability to work in environments with moderate noise levels, animals present, and high guest interaction.
• Bonus if you have access to a car and ability to drive. 

We’re looking for someone who: 

• Goes above and beyond to create an exceptional experience
• Is a true team player: proactive, supportive, and collaborative
• Embodies our values  in everything they do
• Communicates clearly and confidently, with strong interpersonal and customer service skills
• Stays organized and can multitask in a fast-paced environment
• Is kind, thoughtful, and genuinely cares about creating a positive experience for every guest
• Feels comfortable and confident working around puppies, and understands the importance of creating a calm, safe, and positive environment for both guests and pups

Perks:

Join a fast-growing startup with upward mobility.
Experience the happiness of working around puppies. 
4 complimentary puppy yoga classes for you, family and friends. 
35% discount on individual puppy yoga classes. 
✨ Opportunity to work with celebrity clients and industry giants.

Puppy Sphere Values:

• We create happiness. 
• We care. 
• We adapt. 
• We show up. 
• We raise the bar . 

We’re so grateful for your interest in joining the team here at Puppy Sphere! Due to the high number of applications we receive, we may not be able to personally reach out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply