Event Sales Coordinator, Toronto Airport Area

Position Overview

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry opportunity management billing and customer follow-up. The position reports into Sales Director or Director Event Technology.

Key Job Responsibilities

Sales Support and Coordination

Directly sell smaller events such as Banquet Event Order (BEO) bookings exhibitors affiliate business and In-Conjunction-With (ICW) events as determined appropriate by the Manager.

Maximize revenue and adhere to event profit guidelines for all assigned business.

Meet client needs through attending client meetings and responding to client concerns questions and problems.

Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.

Handles customers requests by phone on-line chat email and other channels. Follow up with internal and external customers through confirmed order hand-offs.

Follow up with clients through final billing thank you letters post-event service evaluations and lead hand-offs.

Effectively use ENCORE tools and resources to promptly respond to customer requests.

Ensure CRM is always accurate and up to date.

Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

Minimum of a High School diploma; BS/BA is preferred or 1 years of sales/event experience

Prior technology sales hospitality or event planning experience a plus

Technical aptitude and proficiency with computer software and programs

Strong written and verbal communication skills

Competency Group

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Hourly Pay Range: $21.00 - $24.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example your résumé or answers to questions using the chat to apply feature) to support our hiring teams review. All hiring decisions include human judgment.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

IC