Senior Logistics Specialist-Ontario Canada

Job Description

Job Description

Integrated Freight Networks / Retail Logistics is seeking a qualified, customer-focused Senior Logistics Specialist to join our dynamic team. The ideal candidate will have a strong understanding of the transportation and logistics industry, including experience in dispatching orders and managing day-to-day shipment coordination. In this role, you will act as the primary point of contact for a portfolio of clients, ensuring their logistics needs are met with efficiency and care. Expertise in truckload (TL), less-than-truckload (LTL), and intermodal services will be considered a significant asset.

As part of our team, you will benefit from the strength of our asset-based trucking division, multiple strategically located warehouses, and an extensive network of trusted partners and agents, all designed to support you in delivering exceptional logistics solutions to our clients. We offer comprehensive, hands-on training and ongoing guidance to equip you with the knowledge and tools needed to deliver efficient transportation solutions that consistently meet our clients’ service standards and budget goals.

Job Functions:

• Serve as the main liaison for assigned clients, understanding their transportation needs and providing proactive logistics solutions within the organization and to outside partners
• Organize dedicated transport runs, routing, entering loads, and tracing
• Closing out files, ensuring all information is accurate in our shipping management software once delivered
• Communicate with carriers, negotiate rates, secure capacity, and monitor performance to meet customer service requirements.
• Troubleshot shipment delays, resolve service issues, and implement corrective actions such as cross-docking to maintain customer satisfaction
• Knowledge of load booking with appropriate carriers and partners using Loadlink and other technology-based platforms.
• Help with continuous improvements by identifying opportunities to streamline processes, improve service quality, and reduce costs for clients.
• Nurture customer relationships at all levels, helping with continuous growth opportunities while strengthening existing partnerships

Skills:

• Able to monitor, track, and update projects as they evolve.
• Reliable and has the mindset to follow through.
• Receives direction well and follows instructions to help achieve company objectives.
• Proactive, problem solver, calm under pressure.
• Computer-literate and able to work with TMS software.
• Knowledge of MS Office suite skills and ability to learn other tools.
• Knowledge of Loadlink and order booking tools.
• 5+ years of experience in logistics, transportation, or supply chain operations.
• Proven track record in customer account management or client-facing roles.
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with TMS (Transportation Management Systems) and MS Office Suite.
• Post-secondary education in logistics, supply chain, business, or a related field preferred.
• Fluent in French and English

Compensation: $80,000 - $100,000. Performance bonuses and commission sharing to be determined.

Other: This position is fully remote and can be anywhere in the metropolitan areas of the Province of Ontario

Integrated Freight Networks / Retail Logistics Canada is a full-service, asset-based transportation and logistics company offering warehousing, trucking, and e-commerce solutions to clients worldwide. We provide competitive compensation, health and medical benefits, a supportive work-life balance, and a collaborative, engaging team. If you’re looking to grow your career with a stable and expanding organization, we’d love to hear from you.