Customer Development Manager (Grocery & Ecommerce Manager)

Company Description

At Link Snacks , we show up hungry, roll up our sleeves, plaid or otherwise, and dive straight into the hard work. We don’t hide from challenges; we hunt them down. We push harder, move faster, and take the kinds of big swings that built this business in the North Woods of Wisconsin four decades ago.

We’re everyday people who deliver extraordinary results. Innovation, creativity, and urgency aren’t buzzwords, they’re expectations. And just like the real protein snacks we make across our global house of brands— Jack Link’s® ,  Lorissa’s Kitchen® ,  Golden Island® ,  BiFi® , and  Peperami®and  KOOEE!® to name a few—there’s nothing artificial about us. What you see is exactly what you get: humble, gritty, passionate people who show up every day ready to not just be a participate in the meat snack industry that the Link Family created, but to move faster, innovate harder and keep raising the bar so high, the rest of the world needs a ladder just to see it.

Dominating this space across the world takes a team. A team that runs together, succeeds together, and celebrates together. A team that’s full of relentless energy and spirit that can only be fueled by one thing: a fist full of our delicious meat snacks.

Real Meat Protein. Real People. Real Results. THAT is Link Snacks.

Job Description

The Customer Development Manager is responsible for growing & developing total Jack Link’s sales & profitability across identified customers by implementing detailed strategic sales plans for these customers. This position will require Account Management and E-commerce experience with a strong background in launching and managing Amazon storefronts and broader online marketplaces. The candidate will work closely with key customers and internal departments such as trade planning, marketing, and category management as well as various brokers that represent Jack Link’s

DUTIES AND RESPONSIBILITIES:

• Build strong customer relationships
• Develop solid DSMP (Distribution, Shelving, Merchandising, Pricing) plans that drive category growth
• Clearly understand customer strategy and align on annual business plans that meet growth expectations
• Achieve top & bottom-line sales & profit goals with a significant focus on generating profitable growth
• Provide transparent & timely communication to internal team members and our customers/brokers
• Develop plans for channel-specific business opportunities focused on expanding Jack Link’s in-store presence
• Responsible for analyzing customer data and developing an action plan to achieve sales goals
• Collaborate with cross-functional teams (Product Management, Trade Marketing, Research & Development) in creating both short & long-term category and channel strategies
• Create and present information in a compelling and persuasive manner
• Effectively wire relationships throughout customer organizations and at various levels internally at Jack Link’s: Executive Management, Operations, Supply Planning, and Marketing
• Manage deduction & AR issues on all applicable accounts
• Responsible for building, training and leading broker network where applicable
• Perform other duties as assigned
• E-commerce
• Launch, manage and optimize seller/vendor accounts on Amazon and other e-commerce platforms
• Own product listings with A+ contesnt and SEO optimization
• Monitor and improve key performance metrics (conversion rates, traffic, sales)
• Plan and execute promotional strategies (deals, coupons and season campaigns)

TRAVEL REQUIREMENTS:

• Approximately 20% travel and time spent in the retail marketplace depending on each customer business needs

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to travel to and from customer and team member locations either by car or airplane. When not traveling, sitting and using video conferencing tools will be required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a combination of remote (home office) and traditional office settings. Many customer meetings will take place off-site at their respective locations.

Qualifications

Required Qualifications: 

• Bachelor’s Degree or equivalent experience
• 5 + years of related Canadian CPG industry experience
• 3 + years of Direct Sales Experience on Canadian major grocery, mass, & managing Amazon Seller Central or Vendor Central accounts
• Proven track record of growing e-commerce revenuw and profitability
• Experience with both traditional Bricks & Morter Retail as well as Omni/Ecomm channels
• Ability to travel up to 20% 

Preferred Qualifications: 

• Strong communication & presentation skills
• Ability to influence
• Solid Excel skills which will drive efficiency
• Ability to keep up in a fast paced, dynamic environment
• High sense of urgency
• Respectful candor with a direct approach
• Full ownership over all aspects of the customer relationship
• Proactive cross-functional engagement to build 360-degree plans

Additional Information

The salary range for this role is $100,000 – $130,000 (Annually). Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience. Base pay is just one component of Jack Link’s Total Rewards package for Team Members. Other rewards may include annual incentive and program-specific awards. Jack Link’s provides a variety of benefits to eligible Team Members, including medical, dental and vision benefits, life and disability insurance, 401k participation, paid holidays, and paid time off.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:

Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit:

All your information will be kept confidential according to EEO guidelines.