Intake Specialist - Enrollment & Assessment

At Big Brothers Big Sisters Toronto (BBBST), our vision is to build thriving communities by empowering lives through mentorship.

Job Title : Intake Specialist - Enrollment & Assessment (12 months contract - possibility of extension)

Reports to : Manage of Enrollment & Assessment and Director of Service Delivery

Main Objective: 

The Intake Specialist is responsible for the enrollment of both clients and volunteers who apply to participate in a BBBST mentoring program. This role requires travel to our main office and Scarborough community office. 

Service Delivery Responsibilities: 

• Complete all steps of the Enrollment, Screening and Matching process as per outlined by BBBSC’s National Standards and BBBST Policies and Procedures. This includes, but is not limited to, database entry of all applications, requesting supplementary reports for mentees, completing Reference checks for mentors, Pre-Match Training requirements, In-Person Assessments, Fitness to Mentor completion, Program allocation, Notification Letters and Matching 
  

• Prepare detailed written volunteer and/or client assessments to document relevant background information and recommend suitability for a BBBST program
  

• Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families
  

• Conduct volunteer and client reassessments/updates where appropriate
  

• Participate in monthly ‘Matching Meetings’ with Enrollment Team 
  

• Present potential matches to Match Support team via monthly ‘Meet your Matches’ meetings. Verbally present potential matches in a strength-based approach to match members
  

• Respond to all family and volunteer calls of inquiry regarding the enrollment process or their individual status 
  

• Have a current understanding of all current family, child and youth legislation in Ontario and available resources and support in Toronto
  

• Complete Agency Reports requested from other BBBS agencies and/or request Agency Reports when necessary 
  

• Provide families, children or volunteers with appropriate referrals to other community service organizations
  

• Advocate with and for families in accessing community supports
  

• Abide by BBBSC National Standards and Child Safety standards throughout all functions 
  

• Attend agency events, as needed 
  

• Maintain strict Confidentiality and adhere to the Privacy Statement as set out in the BBBST Policies and Procedures 
  

• Days/hours of work – 5 days per week, including a minimum of 3 evenings a week. Please note Assessment Interviews can take place on the weekend for the convenience of families and volunteers 
  

• Highlight funding opportunities as discovered through volunteers, parent/guardians and community
  

• Other duties as assigned by Manager and Stewardship team
  

Position Qualifications

• Minimum of a two-year Post-Secondary Degree in a related field (education, social or human services, child and youth work, family studies, etc.) or a College Diploma or certificate with equivalent experience in the field 
  

• 2-5 years' experience working with children and youth 
  

• Assessment, enrollment and interview experience an asset
  

• Excellent interpersonal and conflict resolution skills 
  

• Knowledge of community resources an asset 
  

• Awareness of diversity issues and the strength-based approach 
  

• Excellent oral and written communication skills
  

• Experience working in a culturally diverse setting 
  

• Case management experience an asset 
  

• Strong organizational skills, a capacity to multi-task and to motivate others 
  

• Demonstrated proficiency with CRM & Microsoft Office
  

• Ability to work flexible hours including weeknights and occasional weekends 
  

• First aid and CPR training an asset 
  

• Successful Vulnerable Sector Screening
  

Required Skills & Attributes

• Passion for children/youth and families 
  

• Positive approach to work and understanding of strengths-based concept 
  

• Values collaboration, trust, integrity, accountability, communication, transparency, and respect in the workplace
  

• Able to work independently & collaboratively
  

• Values and recognizes the importance of accountability and good client service 
  

• Ability to form appropriate assessment-based relationships 
  

• Ability to relate well in multicultural environments 
  

• Ability to complete objective assessments, and make sound recommendations for participation 
  

• Strong interviewing skills 
  

• Work within an anti-oppressive and diversity framework 
  

• Execute roles and responsibilities with integrity and professionalism

Candidate must align with the following set of agency values:

Integrity
- Embrace courage. Let honesty guide our actions. Work with purpose and principle.

Trust
- Be honest. Show and receive vulnerability. Believe in each others’ abilities. Create a safe space to honour DEI.

Respect
- We are equals. Recognize and appreciate one another. Be kind. Listen intently without prejudice. Honour the land we are on. In our essence we thrive with: transparency, communication, growth, collaboration, and accountability.

Why Join BBBST?

• Have a life-lasting positive impact on children and youth in Toronto


• Great work culture with strong values


• Work with a young and dynamic team


• We have a Social Wellness Committee to continue to build BBBST’s positive work culture


• 3-week paid vacation


• 14-paid flex days per year


• The office is closed between Christmas and New Year’s Day


• Health Benefits – We have a very comprehensive plan that we pay the premium of 100%, eligible after 90 days of probation


• RRSP – Eligible after one year of service. We match the employees RRSP contribution to a maximum of 4% of their salary.

Big Brothers Big Sisters of Toronto is committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued and respected. We actively seek to recruit, develop, and retain a diverse workforce that reflects the communities we serve.