Bilingual Case Assessment Officer

Description

Bilingual Case Assessment Officer
FULL-TIME | PERMANENT

Salary : Up to $66,000
Location : Toronto Office – Hybrid

Workplace Structure

For training and onboarding purposes, this role will be onsite 4 days/week for up to 6 months. Following the onboarding period, the role will transition to a hybrid schedule of 2 days/week in office.

Hours

Monday to Friday
35-hour work week

About the Organization

Our client is a national, independent, and not-for-profit organization dedicated to helping consumers and financial services firms resolve disputes fairly and efficiently. They are recognized for their commitment to fairness, integrity, professionalism, and public service.

This organization offers a collaborative and supportive workplace culture where employees are encouraged to grow professionally while making a meaningful impact within the financial services industry.

Perks & Benefits

• Company-paid benefit plan starting from Day 1
• Dental coverage
• Vision care coverage
• Paramedical coverage
• Drug plan
• Life insurance
• Pension plan
• Generous vacation allotment
• Casual dress code
• Excellent training and onboarding program
• Supportive and family-oriented work environment
• Opportunity to contribute to meaningful public-service work
• Professional growth and development opportunities

Responsibilities

Key Responsibilities

• Delivering excellent customer service throughout all Driver Examination Services.
• Responding to enquiries related to driver licensing, determining the applicant's current status, and providing information on testing and re-testing procedures, as well as on different license classes.
• Verifying candidates by verbally confirming their full name and full date of birth.
• Conducting road tests to assess applicants' skills in vehicle mechanics and handling, compliance with traffic laws and regulations, ability to cope with stressful situations, and adherence to safe driving practices.
• Providing examination results, detailing errors, and identifying areas for improvement to candidates.
• Completing evaluation forms to document road test assessments.
• Travelling to various locations as needed to offer testing and licensing services.
• For M2, M, and controlled class tests, observing and evaluating riding habits, skills, and demonstrated ability in vehicle operation.
• Conducting road tests for candida

Qualifications

Job Requirements

• Fluency in English is essential.
• A minimum of a General Educational Development (GED) certificate or high school diploma is required.
• Possession of a valid Ontario Class G driver’s licence.
• At least four years of driving experience, as verified by the "date first licenced" on the Ontario driver’s licence.
• No more than four demerit points and three violations at any time during employment as a Driver Examiner.
• Intermediate computer skills are required.
• A minimum of one year of experience, including demonstrated excellence in customer service.
• Strong customer service skills and the ability to handle difficult and complex situations effectively.
• Ability to manage multiple tasks simultaneously.
• Knowledge of the relevant sections of the Highway Traffic Act, associated regulations and legislation, and related government and company policies to provide accurate information and guidance to applicants.
• Understanding of driving and assessment concepts, including the theory of driving behaviour, hazard perception, accident-avoidance techniques, and the standards and requirements of driving tests.