Visitor Experience Team - Museum of Industry - Clerk 2

Competition # : 49020  

Department: Communities, Culture, Tourism & Heritage

Location: STELLARTON

Type of Employment: Casual

Union Status: NSGEU - NSPG  

Closing Date: ​05-Jul-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Communities, Culture and Heritage contributes to building a province which enhances pride in our creative and diverse communities and people, allowing us to embrace our past and influence our future. Our vision is for Nova Scotia to be an acknowledged leader as a place where cultural identity, expression, and economy prosper. A place where all people honour and embrace diversity and heritage.

The Nova Scotia Museum consisting of 28 museum sites, is the most decentralized museum in Canada. It is also one of the oldest provincial museums in the country. The Nova Scotia Museum is responsible for the provincial collection of over one million artifacts and specimens housed at museum sites and storage facilities across the province.

About Our Opportunity

The Museum of Industry is seeking an individual to be part of our Visitor Experience team (VET) who exemplifies service excellence and demonstrates strong communication skills while welcoming and assisting visitors from diverse backgrounds, providing accurate and timely information to them in a dynamic work environment.

In this position, you will engage with visitors of all ages to inform about the Museum's collections and Nova Scotia's industrial history through interactive, well-researched programs and activities. You will also act as the first point of contact with the public, providing admissions and reception services as they are welcomed to the museum.

This position reports to the Curator of Education and Public Programs at the Museum of Industry in Stellarton.

Primary Accountabilities

• Provide a consistently high level of interpretive programming, including tours and school programs, in Museum galleries and temporary exhibitions. 
• Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.
• Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.
• Orient visitors with the site and inform them of programming, events, and activities available.
• Offer excellent customer service in a busy, fast-paced environment.

Qualifications and Experience

As the ideal candidate, you posses Grade 12 plus three years related experience. An equivalent combination of training and experience may be acceptable.

Strong written and verbal communication skills, and the ability to explain things in a clear and engaging way are required. This includes initiating conversations with visitors, being comfortable speaking in front of groups and providing a high standard of visitor service.

Adaptability and good time management skills are required. Computer proficiency (word processing, email, internet, POS) is required. You have basic research skills and the ability to recall a large volume of detailed historical information.

Must be self-motivated, able to work with limited supervision, and able to work as part of a team. Previous experience working in a classroom, museum, heritage site, gallery, tourism and hospitality site, or other educational programming site is required.

Assets for this role:

• Training or certification in a related field (e.g. Tourism, Hospitality, History, Indigenous Studies, Museum Studies)
• Previous cash handling experience
• Certification in first aid and WHMIS
• Ability to speak French or additional languages.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application. 

Working Conditions

Must be willing and able to work flexible hours including weekends, evenings and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks. 

Additional Information

This is a part-time casual position. Successful candidates must be willing to work flexible hours, including weekend and holiday shifts. There is no guaranteed number of work hours per week. This is a term position with an anticipated end date of September 5, 2026.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade:CL 13  

Salary Range:  $1,647.65 - $1,793.47 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application. 

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at Show email.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Show email.