Onboarding Operations Representative

About Hint Health

Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. With a mission to power direct care and make it the new standard, the HintOS platform supports thousands of clinics and networks across the nation providing care for over a million members. Hint also produces Hint Summit, the leading DPC innovation conference and supports Hint Connect, a curated national network of independent DPC clinics. Founded in 2013, the company is headquartered in San Francisco, CA. To learn more visit .

The Level 1 Onboarding Operations Specialist supports the end-to-end onboarding process for new customers. This entry-level role focuses on executing standardized onboarding tasks, verifying documentation, setting up accounts and system access, and ensuring accurate data entry across internal systems. The specialist serves as the primary point of contact for onboarding-related inquiries, adheres to established procedures, and escalates issues as necessary. Success in this role requires strong attention to detail, clear communication skills, basic technical aptitude, and the ability to work efficiently in a fast-paced, process-driven environment.

Key Responsibilities

• Execute standardized onboarding tasks in accordance with documented procedures, including collecting, verifying, and validating onboarding documentation and following up on discrepancies or missing information
• Serve as a first point of contact for onboarding-related questions and requests, maintaining clear and timely communication with internal teams and stakeholders.
• Perform accurate data entry and updates across internal systems and tools
• Track onboarding queues and workflows to ensure timely completion while maintaining accurate and up-to-date records.
• Escalate complex issues, exceptions, or system errors to Sr. Onboarding Operations Specialist or manager
• Ensure compliance with company policies, security standards, and regulatory requirements
• Contribute to continuous process improvement by providing feedback on onboarding workflows

Have to Have

• Bachelor’s degree or equivalent work experience
• Clear written and verbal communication skills
• Strong attention to detail and ability to follow standardized procedure
• Ability to prioritize tasks and customer inquiries effectively
• Strong problem-solving skills
• Empathy, patience, and a positive attitude
• Ability to collaborate and work independently as a self-starter
• Eligible to work legally in the US or Canada for Hint Health and living within a US time zone

Nice to Have

• Experience with data entry, document verification, or process-driven workflows
• Familiarity with ticketing systems and/or CRM platforms 
• Comfortable working with multiple systems and learning new tools quickly

Helpful but not required

• Basic understanding of compliance, security, or identity verification processes 
• Experience in the healthcare or health-tech industries

Life at Hint

Our team is inquisitive, kind, open, and smart. We share glimpses of our lives—introducing our kids and pets—and host virtual hangouts to stay connected. Our employee Slack channels include spaces for women, caregivers, and our Diversity & Inclusion Committee. We also have regular cadences for company all-hands updates and team learning sessions so all Hinters can stay connected to how their work is changing the landscape of healthcare.

Hint has taken the Parity Pledge and is committed to racial and gender parity. Furthermore, those historically underrepresented in tech—including people of color, immigrants, members of the LGBTQ+ community, people with disabilities and veterans—are encouraged to apply. We look for the best candidate for the job based on demonstrable skills, and do not screen for educational background, age, or markers of socioeconomic status.

Benefits

At Hint we support our teams to be their best by taking care of them and providing attractive benefits.

* Competitive compensation of base salary & stock options

* 401k plan

* Progressive paid parental leave for both parents

* Comprehensive medical, dental & vision + DPC membership or HSA stipend

* Remote-first workplace, home office stipend, & optional in-person meet-ups

* Flexible working hours, flexible vacation, & paid national holidays

As Hint Health is a remote company, we use e-verify for all US employees to complete an I9. More about this can be found here and here .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.