Life Specialist - Consultant II

$67.2k - $109.73k per year

Allstate Northern Ireland Limited

Montréal, QC

# Life Specialist - Consultant IIApply: Fully Remote: Canadian Head Office: Full time: Posted Today: R35247At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.**Job Description****Allstate Insurance Company of Canada** is seeking a **Life Specialist** to join our team. This role is primarily responsible for supporting customers with their life insurance policies through service, policy analysis, coverage recommendations, and ongoing relationship management. This is a **full-time, remote position** reporting to the **Manager, Group & Strategic Alliances**. ## **Key Accountabilities*** Maintain the appropriate licenses in Ontario and Quebec (Life, Accident & Sickness, and OTL) to support servicing and sales consultation activities related to non-core insurance products. The successful candidate must also be willing to obtain additional provincial life insurance licenses as required.* Conduct complex portfolio analyses, including needs assessments, life insurance underwriting, and policy recommendations based on product features, interest rates, cash surrender values, and other relevant factors to help ensure policyholders maintain appropriate coverage. Assign policies to recognized subject matter experts (advisors or partners) in accordance with contractual obligations and alliance partner agreements.* Review and process policyholder requests for policy changes and coverage enhancements on an ongoing basis.* Maintain regular communication with policyholders and alliance management teams at partner organizations.* Respond proactively to policyholder inquiries to support policy retention and renewal objectives.* Build and maintain professional relationships while ensuring the highest standards of customer confidentiality.* Support the Group and Strategic Alliances teams through field presentations, partner engagements, group facilitation, and life insurance portfolio training and support for agents servicing life insurance policies.* Provide agency support and advocacy for all Prevention & Protection products, including participation in partner events and trade shows. ## **Qualifications*** College diploma or university degree.* 5 to 7 years of experience in the life insurance products and services industry, with a solid understanding of general insurance concepts, including completion of applicable IIC courses.* Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.* Knowledge of Allstate's core products, distribution channels, agency structure, and Prevention & Protection product offerings. ## **Specific Knowledge and Competencies*** Must hold active Life Insurance licenses in Ontario and Quebec and be willing to obtain additional provincial licenses as required.* Bilingualism in French and English is required.* Proven experience in life insurance sales and customer service.* Strong written and verbal communication skills.* Exceptional customer service skills.* Experience using legacy systems and programs, such as Sun Life's SunCentral, is considered an asset. **Internal Applicants Only:** To be eligible to apply for this position, employees must have been in their current role for a minimum of nine months and have achieved at least a \"Successful\" performance rating. ## **Accommodation**Allstate Insurance Company of Canada is committed to providing workplace accommodations. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs. ## **About Allstate**Allstate Insurance Company of Canada is a leading home and automobile insurer dedicated to providing customers with prevention and protection products and services for every stage of life. Since 1953, Allstate has been committed to keeping customers and employees in **\"Good Hands.\"**We are proud to have been recognized as one of Canada's Best Employers for seven consecutive years. Allstate is committed to making a positive difference in the communities where we operate and has partnered with organizations such as MADD Canada, United Way, and Junior Achievement.To learn more, visit Allstate.ca. For safety tips and advice, visit GoodHandsAdvice.ca. ### Supervisory Responsibilities• This job does not have supervisory duties. ### Education & Experience (in lieu)• In lieu of the above education requirements, an equivalent combination of education and experience may be considered. **À propos d’Allstate** **:** Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. Pour en savoir plus, visitez le Pour connaître nos conseils en matière de sécurité, consultez le blogue Allstate Assurance au blogue.allstate.ca. *À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique.* **Désignation du rôle :** télétravail **Les avantages offerts par Allstate*** La flexibilité des modalités de travail;* Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);* Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);* Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;* Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;* Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;* Des congés personnels;* Le remboursement de droits de scolarité;* Une implication dans la vie communautaire.**Description du poste :** **Allstate du Canada, compagnie d’assurance** est à la recherche d’un ou d’une **spécialiste en assurance vie**. Cette personne sera principalement responsable d’offrir un soutien aux clients relativement à leurs polices d’assurance vie au moyen de services-conseils, d’analyses de polices, de recommandations de protection et de la gestion continue des relations avec les clients. Il s’agit d’un **poste permanent à temps plein en télétravail** relevant du **directeur ou de la directrice, groupes et alliances stratégiques**. **Responsabilités :*** Détenir et conserver les permis appropriés en Ontario et au Québec (assurance vie, assurance contre les accidents et la maladie et assurance de dommages) afin de soutenir les activités de service et de consultation en vente liées aux produits d’assurance non essentiels. La personne retenue devra également être disposée à obtenir d’autres permis provinciaux en assurance vie, au besoin.* Réaliser des analyses de portefeuille complexes, notamment des analyses des besoins, de la tarification de l’assurance vie et des recommandations de polices fondées sur les caractéristiques des produits, les taux d’intérêt, les valeurs de rachat et d’autres facteurs pertinents afin d’aider les titulaires de police à maintenir une protection appropriée. Acheminer les dossiers aux experts reconnus (conseillers ou partenaires) conformément aux obligations contractuelles et aux ententes conclues avec les partenaires d’alliance stratégiques.* Examiner et traiter les demandes des titulaires de police concernant les modifications de police et les améliorations de protection de façon continue.* Maintenir des communications régulières avec les titulaires de police et les équipes de gestion des alliances auprès des organisations partenaires.* Répondre de manière proactive aux demandes des titulaires de police afin de favoriser la rétention et le renouvellement des polices.* Établir et maintenir des relations professionnelles tout en respectant les normes les plus élevées en matière de confidentialité des renseignements des clients.* Soutenir les équipes des groupes et des alliances stratégiques dans le cadre de présentations sur le terrain, d’activités auprès des partenaires, d’animation de groupes ainsi que de la formation et du soutien en assurance vie destinés aux agents qui assurent le service de polices d’assurance vie.* Fournir du soutien et agir à titre de porte-parole pour l’ensemble des produits de prévention et de protection (PP), notamment par le biais d’une participation à des salons commerciaux et à des événements organisés par des partenaires.**Exigences :*** De 5 à 7 ans d’expérience dans le secteur des produits et services d’assurance vie, ainsi qu’une solide compréhension des concepts généraux en assurance, notamment fondée sur la réussite des cours pertinents de l’Institut d’assurance du Canada (IAC).* Maîtrise des applications Microsoft Office, notamment Word, PowerPoint et Excel.* Connaissance des produits de base d’Allstate, de ses canaux de distribution, de sa structure d’agence et de son offre de produits de prévention et de protection.* Détenir des permis valides d’assurance vie en Ontario et au Québec et être disposé·e à obtenir d’autres permis provinciaux au besoin.* Bilinguisme (français et anglais) requis.* Expérience démontrée en vente d’assurance vie et en service à la clientèle.* Excellentes aptitudes pour la communication écrite et verbale.* Excellentes aptitudes en service à la clientèle.**Atouts :*** Diplôme d’études collégiales ou universitaires* Expérience de l’utilisation de systèmes et programmes existants, tels que SunCentral de Sun Life Si vous postulez pour un poste ouvert aux candidats provenant de différentes provinces canadiennes, sauf indication contraire, la maîtrise de l’anglais est requise, car ce poste exige une communication régulière avec les clients, les conseillers ou les employés à l’échelle nationale. Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins. #LI-DM**Skills**Analytical Thinking, Communication, Customer Experience Management, Life Insurance, Life Planning, Prioritization, Process Improvements, Project Management, Relationship Building, Strategic Collaborations**Compensation**Expected compensation for this role ranges from $ 67,200.00 - 109,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
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