IT Technician II
Altasciences
Altasciences seeks an IT Technician II to support users with IT infrastructure and tools at its Laval site. The role involves troubleshooting hardware and software issues, mentoring junior technicians, and maintaining IT Service Management systems while ensuring timely resolution and user satisfaction.
Responsibilities
- Resolve user technical issues via helpdesk system and provide phone/email support
- Mentor and coach IT Technician I staff and escalate complex problems as needed
- Configure, deploy, and maintain computers with appropriate software and operating systems
- Troubleshoot hardware, software, user accounts, email, and network connectivity problems
- Document incidents, track solutions, and identify recurring issues for process improvement
Requirements
- College degree in IT-related program
- Minimum 3 years of IT support or related experience
- Fluent in French and English, written and verbal
- CompTIA A+, Network+, and/or Security+ certification
- Intermediate to advanced Windows 10/11, Cisco Phone, and mobile device knowledge
- Proficiency in Active Directory, DNS, DHCP, TCP/IP, and Mobile Device Management
- Ability to lift up to 50 pounds regularly
Vacancy posted 23 days ago
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