IT Technician II

Altasciences

Altasciences seeks an IT Technician II to support users with IT infrastructure and tools at its Laval site. The role involves troubleshooting hardware and software issues, mentoring junior technicians, and maintaining IT Service Management systems while ensuring timely resolution and user satisfaction.

Responsibilities

Resolve user technical issues via helpdesk system and provide phone/email support
Mentor and coach IT Technician I staff and escalate complex problems as needed
Configure, deploy, and maintain computers with appropriate software and operating systems
Troubleshoot hardware, software, user accounts, email, and network connectivity problems
Document incidents, track solutions, and identify recurring issues for process improvement

Requirements

College degree in IT-related program
Minimum 3 years of IT support or related experience
Fluent in French and English, written and verbal
CompTIA A+, Network+, and/or Security+ certification
Intermediate to advanced Windows 10/11, Cisco Phone, and mobile device knowledge
Proficiency in Active Directory, DNS, DHCP, TCP/IP, and Mobile Device Management
Ability to lift up to 50 pounds regularly

Apply

Vacancy posted 2 days ago

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