Staff Site Reliability Engineer

About Nu

Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
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About Us  
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world. Nubank was listed on the NYSE in 2021 and was recently named one of Time Magazine's 100 Most Influential Companies. For more information, visit

About the Role
As Nubank expands globally, maintaining high operational maturity is critical to our mission of empowering customers. This role exists to bridge the gap between rapid scaling and bulletproof resilience. You will be the technical North Star for our Resilience area.

You will act as a force multiplier by partnering with product squads to scale reliability best practices and design safe deployment guardrails. Your primary impact will come from solving complex architectural challenges, mentoring engineers, and shaping the long-term resilience strategy for one of the world's largest digital banks.

Responsibilities

• Define Technical Strategy: Lead the long-term roadmap for reliability and resilience to align with global expansion and regulatory requirements.

• Drive Resilience Engineering: Execute Chaos Engineering experiments and Disaster Recovery simulations to mitigate systemic vulnerabilities before they impact customers.

• Establish Operational Guardrails: Implement robust SLOs and SLIs across the organization to help product teams balance innovation speed with system stability.

• Enable Engineering Teams: Provide product squads with the training and architectural patterns necessary to improve their independent operational excellence.

Required Qualifications

• Expertise in Cloud Resilience: Track record of architecting and maintaining high-availability systems in public cloud environments, preferably AWS.

• Incident Lifecycle Mastery: Deep experience in advanced root cause analysis and creating feedback loops that prevent incident recurrence.

• Observability Proficiency: Hands-on experience defining and implementing SLOs, SLIs, and error budgets in distributed microservices architectures.

• Chaos Engineering Practice: Real-world experience implementing Chaos Engineering and Disaster Recovery planning in production-scale environments.

Nice to Have

• Experience setting technical direction and coordinating large-scale projects across multiple teams.

• Background in Site Reliability Engineering (SRE) 

• Familiarity with multi-region or multi-cell architecture patterns.

Our Benefits

• Health Insurance

• Life Insurance

• Pension Plan

• Extended maternity and paternity leaves 

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• NuCare - Our mental health and wellness assistance program

• Vacations

Location & Work Model
This role is based in Toronto, Canada on a Hybrid model at our Toronto office.

Compensation

Total compensation includes base salary, RSUs and benefits. Base salary range: $192.000 - $288.000

Diversity & Inclusion / Equal Opportunity  

At Nubank, we believe that diversity is essential to building the best products and services. We are committed to creating a welcoming work environment that respects and values diversity in all its forms, and we encourage people from all backgrounds to apply. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Nubank is committed to providing reasonable accommodations for persons with disabilities. If you need accommodations during the application or interview process, please let us know.

This offer is conditional on meeting all applicable regulatory eligibility requirements and successful completion of background checks.

For information on how we handle your data, please see our Candidate Privacy Notice on our careers site.

By submitting an application, I acknowledge that I have read and understand the Nubank Candidate Privacy Notice.