Remote Inbound/Outbound Appointment Specialist

This gig is only open to applicants with at least 1 year of Customer Service experience and. Applications with complete work history and answers to the Voice interview questions will be prioritized.

The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.

Role responsibilities are primarily phone-based and include, but are not limited to, the following:

• Receive and respond to inbound calls from customers who want to schedule service with their dealership.
• Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
• Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions. 

Qualifications and Education Requirements:

• High school diploma (or equivalent)
• Ability to multi-task and navigate multiple computer applications simultaneously
• Ability to communicate clearly and concisely both verbally and in writing
• You can only apply to 1. Either OEM or Autocan. Please do not apply to both as they are the same gig, just servicing different dealerships.
• Customer service experience (inbound and/or outbound) of at least 1 year is required
• Must be detail-oriented, professional, reliable, positive, and dedicated
• Must not have an existing contract with Neo Financial.

Gig Benefits:

• Get paid $21.50 CAD/hr ¹
• Work from the comfort of your home
• Set your own flexible schedule Monday to Saturday 9AM-9PM EST