Guest Services Agent - Manitoba Remote Camps

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?

With over 25 years of experience in the remote camp business, Dexterra is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Dexterra to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Bissett Manitoba. Rotation description is 4 days on and 3 days off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required. 

Your work will include:

Primary Duties  

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book, confirm, and modify reservations as required
• Transmit and receive messages, ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orientate clients to camp rules, policies, and emergency procedures
• Provide information on camp facilities, services, and schedules
• Answer inquiries regarding hours, directions, and amenities
• Log and secure all Lost & Found items

Administrative & Support Duties

• Enter and update data in Microsoft Excel spreadsheets
• Use Microsoft Outlook for internal and external correspondence
• Assist in preparing reports, reviewing safety documents, and verifying timesheets
• Support special events, decorations, posters, and setup activities.
• Assist with various administrative paperwork and filing.
• Collect and log client feedback, identifying opportunities for improvement.

Health, Safety & Cleanliness

• Ensure compliance with all health, safety, and quality standards.
• Participate in maintaining the cleanliness and presentation of the facility.

WHAT’S IN IT FOR YOU?

• RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
• Work-Life Balance of 4 Days On / 3 Days Off Rotation.
• Award winning safety culture.
• Referral bonus program.
• Be #1 on day 1 by joining an industry leader.

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum one year of Guest Service Agent experience in a similar or hotel environment
• Extensive experience with Camp Manager software (or equivalent) preferred
• Fluent in English with excellent written and verbal communication skills and comprehension
• Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
• Ability to prioritize multiple demands, and maintain strict confidentiality
• Excellent problem-solving skills
• Strong customer service focus
• Ability and desire to work independently with minimal supervision, and as a team player
• Must be able to work in a very busy environment and maintain shared workspace
• Computer literate with experience in Word and Excel
• Must have the ability to provide own travel to and from site. 

Additional Information

Guest Service Agents work on a rotational schedule of 4 days on/3 days off. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on an hourly basis with a starting rate of $25.00 per hour.

Dexterra is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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