Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Complaints Director

Full-time

College of Registered Nurses of Alberta

Job Responsibility:

The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the Health Professions Act . Our vision is excellence in nursing regulation for the health of all Albertans. Our objective is people-first, and we are committed to attracting the best people, engaging, and developing a workforce that embodies our values of integrity, respect, accountability and professionalism. CRNA is committed to meeting and exceeding its legislative responsibilities by using a Right-touch relational regulatory approach.

Complaints Director

The Complaints Director is responsible for implementing the strategic direction of CRNA professional conduct/processes and the day-to-day management of the Conduct team with the goal of creating public confidence in the CRNA complaint and accountability processes. Day to day responsibilities include the management and quality improvement of legislated Complaints Director responsibilities such as complaints, investigations, acting on complaints, agreements, referrals, placing conditions and all other legislated duties, as set out in the Health Professions Act (HPA), through interpretation of the HPA, staff and resource management and evaluation of outcomes and processes.

Your primary responsibilities:

  • Oversee professional accountability process to ensure legislative compliance, transparency, and administrative fairness with the goal of creating public confidence in CRNA
  • Provide strategic leadership (short-term and long-term goals and objectives), including the development and advancement of regulatory processes and initiatives in a fair and proportionate manner, in the public interest
  • Supervise the Conduct team, including recruitment, retention, scheduling, coaching and performance management
  • Develop and implement Conduct policies and procedures in alignment with CRNA strategic direction, and Right Touch Regulation principles
  • Manage resources in Conduct area, including recommendations for appropriate staffing, budget, and process design
  • Provide statistical reporting to Council and government as required
  • Draft referral allegations and/or reasons for dismissal
  • Consult with CRNA legal counsel and provide direction regarding allegations and/or evidence and appropriate sanction
  • Implement and evaluate system processes consistent with right touch regulation to ensure proportionate, fair and timely investigation, discipline and remediation of members
  • Ensure confidence in CRNA profession conduct process through:
  • Oversight of decisions regarding initial complaint resolution
  • Analysis of investigations reports and evaluation of evidence to determine appropriate resolution of complaint
  • Negotiate of consensual resolution of complaints when appropriate
  • Orders and Referrals s65 (suspensions)/s70 (member admissions)/s118 (fitness to practice)
  • Alternate complaint resolution when appropriate
  • Participate in and implement initiatives aligned with Council's strategic directions such as diversity, equity, and inclusion.
  • Contribute and participate in CRNA Diversity, Equity and Inclusion with includes CRNA commitment to Truth and Reconciliation initiatives with a lens to implement processes into Conduct as advised by the Chief Conduct Officer
  • Contribute to legislative, standards and bylaw consultations as required
  • Foster a professional and collaborative relationship with senior leadership team, management, and external stakeholders.

What You Posses

  • Bachelor's' degree in a health-related field, business administration, or undergraduate degree plus law degree preferred.
  • A master's degree in a health-related field, business or public administration considered an asset.
  • 10-14 years progressive management experience, including administrative law, healthcare management or legislation.
  • Combination of equivalent education and experience will be considered.
  • Eligible for CRNA registration or regulated by another regulatory college is an asset.
  • Formal adjudicative experience, working knowledge of and experience with relevant legislation, administrative law and professional discipline is preferred.
  • Experience in professional regulation preferred.
  • Demonstrated ability to translate a strategic plan into effective operational plans.
  • A successful track record in mentoring and coaching.
  • Experience leading successful change management initiatives.
  • Willingness to address issues directly to constructively resolve conflict and build trust.
  • Ability to analyze complex issues, synthesize information, develop options and mentor others in determining the best direction.
  • Proven ability to exercise independent judgement and decision-making. In addition, proven ability to work with confidential information and use sound judgement in its safekeeping and disclosure.
  • Excellent critical thinking, analysis and problem-solving skills.
  • Ability to challenge the status quo in a professional and collaborative manner
  • Excellent communication skills (including facilitation and presentation) to express ideas, engage various stakeholders and influence action. An active listener who possesses a clear and concise writing style.
  • Proven ability to work with people in a positive and motivational manner.

What We Offer

  • An ongoing full-time employment opportunity
  • A competitive salary
  • Extended health and dental benefits package, including several resources to support mental health and financial wellness
  • An excellent defined benefit pension plan
  • Work environment is remote/hybrid
  • A 7.25-hour workday from Monday through Friday
  • 12 general holidays and an annual holiday break when our office is closed for the last week in December
  • Earned vacation days at a monthly rate that equates to 20 days per year to start
  • On top of it all, we provide an annual self-directed staff development fund to support life-long self-learning and self/family personal health and wellness and services

If this position sounds like a good fit for your skills, we invite you to submit a resume via email quoting file PC-06-6000 by Dec.1, 2023 . Thank you for your interest.

Job Type: Full-time

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Edmonton, AB T5S 1P2

Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Complaints Director in Remote vacancy
  •  ...Municipality of the County of Inverness is seeking an experienced Director of Finance to support the financial duties of the Municipality...  ...Address and resolve complex or sensitive public inquiries and complaints. Support the preparation and execution of municipal... 
    Complaints
    Full time
    Temporary work
    Internship
    Work at office

    Municipality Of The County Of Inverness

    Remote
    10 hours ago
  • $136.57k - $162.34k per year

     ...respect, we can achieve great things. THE OPPORTUNITY The Director of Information Systems is a pivotal leadership role responsible...  ...to the programs and their processes. Receive and investigate complaints or concerns relative to the delivery of section services and ensure... 
    Complaints
    Permanent employment
    Full time
    Contract work
    Work at office
    Remote work
    Monday to friday
    Flexible hours

    The City of Spruce Grove

    Remote
    13 hours ago
  •  ...to assigned branches is required.  Scope of Position   The Director, Member Experience is a senior people leader responsible for leading...  ...in resolving member issues and ensures staff adhere to branch complaints procedures ~ Ensure employees adhere to code of conduct and... 
    Complaints
    Full time
    Work at office

    Alterna Savings

    Remote
    10 hours ago
  •  ...intelligent, practical use of AI in design and production. The Role Reporting to the Senior Manager, Creative & Design, the Art Director / Creative Lead is the guardian of day-to-day creative excellence at Techo-Bloc. You are both leader and maker — equally... 
    Suggested
    Full time

    Techo-Bloc

    Remote
    10 hours ago
  • $151k - $178k per year

     ...Growth Officer Location: US & Canada (Remote). Austin, TX or Toronto, ON (Hybrid) preferred. About the Role We are hiring a Director of Growth to build the next layer of commercial leadership across CSC Generation's portfolio. You will work across brand,... 
    Suggested
    Remote job
    Full time
    Local area

    Csc Generation

    Remote
    10 hours ago
  • $90k - $105k per year

     ...thrive? The Pod Group is partnering with this organization to place a compassionate and hands-on leader to fulfill the role of the Director of Finance. EDI-B VALUES The success of an organization stems from a team that is aligned with its mission and vision, where... 
    Long term contract
    Temporary work

    The Pod Group

    Remote
    10 hours ago
  •  ...oversight and process streamlining. Coordinate proof-of-concept as needed to determine technology solutions in alignment with the Director of Architecture. Identify open source and commercial solutions for integration; Define solution API’s guidelines and integration with... 
    Long term contract
    Full time
    Internship
    Local area
    Flexible hours

    Atlas Hxm

    Remote
    10 hours ago
  •  ...Website Director (x2) Honorarium Position Overview The Web Co-Directors are responsible for managing and maintaining ASUS-affiliated websites, ensuring digital content aligns with the ASUS External Representation Policy. They support marketing initiatives by collaborating... 
    Full time
    Work at office
    Monday to friday

    Arts-science-undergraduate-society

    Remote
    10 hours ago
  • $85k - $95k per year

     ...technology to transform lives, you’ll feel right at home here. Career TEAM is seeking an experienced and results-driven Project Director to oversee the Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated Worker, and Youth programs, as well as special grants... 
    Full time
    Contract work
    For contractors
    Second job
    Work at office
    Local area
    Work from home

    Career TEAM

    Remote
    10 hours ago
  • $130k - $180k per year

     ...survey, 89% of Long View team members rated Long View as a good or great place to work! We are looking for an energetic and ambitious  Director of Sales to join our team in the Edmonton Branch team. In this role, you will drive revenue growth by developing long-term,... 
    Long term contract
    Full time

    Long View Systems

    Remote
    10 hours ago
  • LayerZero The Future is Omnichain. Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders...
    Full time

    Layer Zero Labs Llc

    Remote
    10 hours ago
  • $125k - $175k per year

     ...collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…   The Director of Production owns the "How" for Marvel Contest of Champions including the plan, cadence, and quality by which the game ships, from... 
    Full time
    Summer work
    Work at office
    Local area
    Immediate start
    Remote work
    Flexible hours

    Kabam

    Remote
    10 hours ago
  • $160k - $180k per year

     ...an open culture driven by respect, support, and building long-term relationships. We are seeking a highly skilled and experienced Director of Finance to join our dynamic team. The successful candidate will serve as a key business partner to the executive team, driving financial... 
    Long term contract
    Full time
    Contract work
    Internship

    Tri-mach Group Inc.

    Remote
    10 hours ago
  •  ...Overview Award-Winning 50-person distinguished architectural practice is actively seeking a Design Director to join their growing Newport Beach, Solana Beach, or Ontario studio. The firm possesses expertise in programming, planning, design, and management services, primarily... 
    Long term contract
    Full time
    Contract work

    Northern Impact

    Remote
    10 hours ago
  •  ...Sustainability Director Honorarium Position Overview The Sustainability Director leads ASUS in advancing sustainability initiatives, developing a society-wide action plan, and strengthening ties with the Queen’s Sustainability Office. They collaborate with internal... 
    Full time
    Work at office
    Monday to friday

    Arts-science-undergraduate-society

    Remote
    10 hours ago
  •  ...S eason 2 , Venom: The Last Dance,  Taika Waitit's Time Bandits, and  House of the Dragon Season 2. Job Description The HR Director leads the day-to-day HR support and service delivery function at Rodeo FX. Reporting to the Chief Human Resources Officer, this role... 
    Permanent employment
    Full time
    Contract work
    Work at office
    Local area

    Rodeo Fx

    Remote
    10 hours ago
  •  ...faites partie d’une entreprise qui transforme l’industrie de l’affiliation. Aperçu du poste Stay22 est à la recherche d’un(e) Director of Engineering pour diriger et faire évoluer notre organisation d’ingénierie alors que nous entrons dans notre prochaine phase de... 
    Daily paid
    Long term contract
    Full time
    Work at office
    Flexible hours
    Shift work

    Stay22

    Remote
    10 hours ago
  • $100k - $120k per year

     ...We look forward to seeing your application! Hi, I’m Laura Brown , Vice President, and I’m leading recruitment for a new Account Director role here at Craft. I’ve been with the company for nearly two years and can attest that we’ve got a passionate group of humans on the... 
    Full time
    Work at office
    Work from home
    Shift work

    Bloom

    Remote
    10 hours ago
  •  ...SaaS company (~$200M+ ARR) in the Atlassian ecosystem with 9 global legal entities across multiple currencies and jurisdictions. The Director of Accounting is a senior, hands-on leadership role within the Finance team, reporting to the VP Controller. This person leads the accounting... 
    Full time
    For contractors
    Remote work
    Work from home

    Tempo

    Remote
    10 hours ago
  •  ...insights and analysis needed to make data-driven decisions that fuel growth and operational excellence. We are looking for a Director, FP&A to join our growing Finance team. Reporting to the SVP of FP&A, this role will work closely with senior leadership to oversee... 
    Full time
    Local area
    Remote work
    Work from home
    Home office

    Stackadapt

    Remote
    10 hours ago
  •  ...100 developers is dedicated to creating unique, challenging, and fun gaming experiences. The Role We are seeking a Technical Director to define and drive the technical vision, architecture, and execution of our games across multiple platforms. This role partners... 
    Long term contract
    Full time
    Temporary work
    Work at office
    Remote work
    Relocation
    Flexible hours

    Torn Banner

    Remote
    10 hours ago
  • $130k - $165k per year

     ..., and collegial people want to work together and we work hard together to achieve our goals in a collaborative and efficient way. Director, Procurement – Canada Position Overview The Director of Procurement is a leadership role responsible for developing, executing... 
    Long term contract
    Permanent employment
    Full time
    Contract work
    Temporary work
    Work at office
    Immediate start
    Flexible hours

    Fasken

    Remote
    10 hours ago
  • $115k per year

     ...POSITION: Executive Director JOB TYPE: Full Time LOCATION: Wembley, Alberta SALARY/WAGE: Starting at $115,000 (commensurate with experience) CLOSING DATE: February 27, 2026 or until suitable candidate is found JOB SUMMARY The Agency is assisting... 
    Long term contract
    Full time

    The Agency | A Two Twelve Company

    Remote
    10 hours ago
  • $150k per year

     ...while working within a strengths-based environment, we invite you to bring your expertise and leadership to our team as Thunderbird’s Director of Operations.   Organization Description Thunderbird Partnership Foundation is a national non-profit organization serving... 
    Full time
    Contract work
    Work at office
    Flexible hours

    Nnapf

    Remote
    10 hours ago
  • $150k - $200k per year

     ...relationships through clear communication and thoughtful dialogue, even in challenging conversations. Job Description The Project Director leads Chandos’ construction delivery for a portfolio of assigned projects, directly and through a team of project managers. This... 
    Long term contract
    Full time
    Contract work
    For subcontractor
    Work at office
    Local area

    Chandos

    Remote
    10 hours ago
  •  ...THE OPPORTUNITY: DIRECTOR OF FINANCE REPORTS TO GENERAL MANAGER   THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond... 
    Full time
    Local area

    Innvest

    Remote
    10 hours ago
  •  ...Wellness Director Honorarium Position Overview The Wellness Director is responsible for promoting mental and physical health among students while emphasizing the significance of intersectionality in wellness. They will identify key wellness issues through research... 
    Full time
    Work at office
    Monday to friday

    Arts-science-undergraduate-society

    Remote
    10 hours ago
  •  ...contribute to a sustainable future,  as trains is one of the most eco-friendly modes of transportation in Canada.   RESPONSIBILITIES: Director, Mechanical will provide strategic, operational, and financial leadership across all locomotive repair and mechanical service... 
    Permanent employment
    Full time
    Local area

    Genesee & Wyoming Main

    Remote
    10 hours ago
  •  ...critical role in helping us stay competitive, protect our margins, and keep our operations running at full speed. We are looking for a Director of Procurement who thrives in that kind of environment—someone who brings the experience to know what good looks like, the vision to... 
    Full time
    Shift work

    Techo-Bloc

    Remote
    10 hours ago
  •  ...We are seeking a Director of Finance, for a full-time, permanent position, based in a rural community near High Level, Alberta. This position will be an on-site role.  We’re looking for a strategic leader with exceptional financial management and accounting skills, strong... 
    Permanent employment
    Full time
    Live In
    Work at office
    Weekend work
    Afternoon shift

    Tenfold Hr Solutions

    Remote
    10 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Complaints Director. Be the first to apply!