Order Entry Specialist
Full-time
Onward Manufacturing Company Limited
Job Responsibility:
At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.
When it comes to quality, there can be no compromise. Improvement to quality is a never-ending journey. Onward was the first grill company to embrace ISO quality standards and remains committed to insuring and continuously improving the quality of every process, component, product, and service to deliver an exceptional experience our customers have grown to trust.
Visit our websites to learn more about us: Onward Manufacturing Company Limited-Since 1906 ( / Broil King® -
General Function
Reporting to our Senior Manager of Customer Interaction, the incumbent will play a key role in communicating with our dealer network, answering questions from our sales team and working with our distribution facilities to foster a customer focused environment.
Essential Duties
- Enter dealer purchase orders into our ERP
- Process and manage customer orders from start to finish
- Ensure accurate and timely data entry of order information into computerized systems
- Collect and organize necessary documentation for each order
- Communicate with customers to confirm order details and address any inquiries or concerns
- Respond to any dealer calls and respond directly to dealer inquiries
- Maintain organized files and records of all orders and related documents
- Coordinate with internal teams to ensure smooth order fulfillment and delivery
- Provide accurate estimated time of delivery/arrival
- Run reports regularly to ensure timely communications with relevant parties
Additional Requirements:
- Excellent attention to detail and accuracy in data collection and entry
- Strong clerical and organization skills
- An excellent attention to detail
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Reliable and dedicated to supporting the team
- Strong communication skills, both written and verbal
- Proficiency in MS Office applications (word, excel, power point, etc.) is an asset
Working Conditions:
This position requires the incumbent to be available in office, and does not support remote work.
Job Types: Full-time, Permanent
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Vacancy posted 9 hours ago
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