Junior Retention Strategist

The short version
Youll be second in command of a client pod sitting directly beside a senior Retention Strategist and learning to do their job while youre still doing yours.
Most agency roles at this level hand you a brief and expect you to build it. This one expects you to read the brief understand why it exists and tell us when its wrong.

Why this role exists
We run client work in pods. Each pod has a Strategist who owns the thinking the client relationship and the revenue outcome; an Activations Specialist who owns the technical build and QA in Klaviyo; plus a designer and a copywriter.
We kept hitting the same gap. The Strategist gets pulled into execution when things get busy. The Activations Specialist can execute anything but hasnt been trained to think about why . Neither can fully cover the other.
So were building the seat in between.
Youre the Strategists right hand. When theyre on a client call youre moving the pod. When theyre on leave you hold the account. When the Activations Specialist is buried you build. Youre the person who knows enough about both sides to keep an account running without either one of them in the room.
Thats a lot of responsibility for a junior seat. Its also the fastest way we know to make someone a strategist.

What youll learn here
This is the part most job posts skip so well be specific.
Youll learn to diagnose instead of guess. Klaviyo revenue is down 20% this month. Is that a flow problem a deliverability problem a list fatigue problem or is store revenue just down and email is fine Most people at your level cant tell those apart. Youll learn to on real accounts with a senior strategist checking your reasoning.
Youll learn what actually moves retention revenue. Flow architecture segmentation offer strategy cadence. Not formatting tweaks not sending more email.
Youll learn to think in leverage. On any account there are twenty things you could do. Two of them matter. Picking those two is the entire job of a strategist and its a skill you build by being asked the question every week until you have an answer.
Youll learn to own a client narrative. What happened why it happened what were doing about it. Delivered clearly enough that a client trusts you in a bad month not just a good one.
Youll sit in gameplan reviews standups and client calls with senior strategists from day one. Youll be asked for your view. Youll be wrong sometimes and told why.
Do this well and youre running your own pod as a full Strategist inside 12 to 18 months. Thats not a vague promise. Its the path and weve moved people down it.

What youll actually do
Execute at a level that never needs checking. Build flows campaigns segments and popups in Klaviyo. Triggers filters conditional splits send windows suppression logic UTMs. Correct the first time.
Own QA like your name is on it. Rendering across Gmail Apple Mail and Outlook. Live links. Dynamic content resolving properly. Exclusions actually excluding. A send with an error is worse than a late send and youre the last line before it goes out.
Question the brief. This is the part we mean seriously. If a flow doesnt make sense if a segment will overlap with something already live if the timing will cannibalise a campaign say it before you build not after. Executing a bad brief perfectly is still a bad outcome and wed rather you push back.
Read the numbers and form a view. Pull the data then tell us what it means. Browse abandonment RPR dropped 30% after we changed the segment is worth more than a clean export.
Keep production honest. ClickUp current in real time. Blockers flagged the moment you see them not the day of the deadline. Nobody should have to chase you.
Step into either seat when the pod needs it. Cover the Strategist on a call or a weekly update. Cover the build when the Activations Specialist is stretched.

Who this is for
Youre already fast in the tools. This part isnt negotiable.

• 2 years hands-on in Klaviyo for an ecommerce brand or agency. Not familiar with. Youve built multi-branch flows written nested segment logic debugged a trigger that wasnt firing and know exactly where Klaviyos date-relative filters trip people up.
• Working knowledge of Shopify how the integration feeds Klaviyo what the standard events and properties are where the data breaks.
• Comfortable with the wider stack (reviews subscriptions loyalty SMS popups) and able to figure out a new tool without a walkthrough.
• You want to know why and you ask.
• You flag what looks wrong even when it isnt strictly yours.
• You can explain a decision in one sentence.
• You manage your own timelines.

You think past the ticket.

You dont need to be the smartest person in the room. You need to be curious accurate and hard to rattle. Well teach you the rest.
This isnt for you if: you want a pure strategy seat and expect someone else to this role you build and the building is what earns you the strategic seat.

Setup
Fully remote full-time. A defined portfolio of ecommerce clients a small pod youll work with daily and direct access to senior strategists and managers. You will not be left to figure it out alone.