Programming Staff for Legends of Horror

Job description:

Legends of Horror transforms Casa Loma into a full Halloween experience, where guests will walk along outdoor paths, gardens, and tunnels filled with live performers and special effects. Halloween is one of our busiest seasons of the year.

The Casa Loma Programming team plays a key role in ensuring the Legends of Horror walk runs smoothly for all guests and staff. We are responsible for:

• Ushering and guiding guests along the course
• Crowd control, to maintain clear and safe pathways
• Guest support, answering questions and helping those who need assistance
• Safety Monitoring, staying alert to hazards throughout the course, guests under the influence and other safety risks that may occur during the duration of the walk.

Skills Required

• Excellent customer service
• Excellent communication skills
• Conflict resolution skills
• Professional demeanour
• Close attention to detail
• Excellent crisis management skills
• Ability to work well under pressure

Staff Responsibility

• Safety monitors, being aware of hazards and reporting them
• Friendly Guides, ushering guests
• Maintaining crowd control
• Directional knowledge and knowledge of the floor plan
• Team players and great communicators

Wage: minimum wage

$17.60 /hour

Seasonal Position – October 2nd to October 31st

Job Types: Part-time, Seasonal

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person at Casa Loma