Client Care Centre Counsellor

Client Care Centre Counsellor

JOB PURPOSE: The Care Centre Counsellor will work 5 days per week (Monday - Friday) providing comprehensive clinical intake services and system navigation support to FSR, FSEAP and Help Line clients. Additionally, this position is responsible to provide brief therapy intervention, and in the moment support, for callers transferred to the Help Line. As the first point of contact this position builds rapport with clients, provides telephone counselling, stabilizes crisis situations and conducts intake assessments to ensure clients get connected to the right internal and external resources.

KEY RESPONSIBILITY AREAS:

• Handle client requests for services.
• Conduct telephonic clinical intake assessments, including clinical risk evaluations, to ensure that clients are referred to the appropriate resource.
• Provide crisis stabilization and immediate telephone counselling support to FSR and FSEAP clients
• Deliver single session, brief therapy services to clients contacting the help lines.
• Schedule clients for face-to-face appointments with counsellors, or refer them to clinical affiliates and/or appropriate community resources.
• Educate clients about services, eligibility requirements, and referral processes.
• Manage the enrollment and intake assessment documentation within database
• Assist in developing and implementing quality assurance initiatives aimed at improving the effectiveness and efficiency of the Intake Department.
• Manage details effectively including ability to input data into data bases, proficiency with Excel and Word.
• Collaborative service planning which includes the development of goals within a brief therapy solution focused approach utilizing Partners for Change Outcomes Management System (PCOMS)

KNOWLEDGE, SKILLS AND ABILITIES

• Significant understanding of mental health and substance abuse
• Ability to assess high risk situations and engage in risk assessment, safety planning and referral as necessary.
• Superior knowledge of community resources and ability to assist clients to effectively access, utilize, and benefit from those resources
• Demonstrated ability to create and manage professional clinical records
• Proficiency in communication and team-building
• Ability to work well both independently and as a member of a professional team
• Ability to maintain community relationships

QUALIFICATIONS:

• Bachelor Degree of Social Work or equivalent.
• A member in good standing with a professional governing body.

EXPERIENCE

• A minimum of five years' experience with demonstrated knowledge and professional practice skills in frontline services including crisis intervention, case management, or counselling. Administrative or program development experience is an asset.
• Familiarity with a wide variety of evidenced based therapeutic modalities.
• Familiarity with efficient administrative practices

A criminal record check is required.

Family Service Regina is committed to attracting a workforce representative of our community. As such, Indigenous and visible minority candidates are encouraged to apply and to self-identify.

Job Type: Full-time

Salary: $27.14-$31.93 per hour

Expected hours: 35 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Licence/Certification:

• Professional Body Registration (required)

Work Location: In person