Retail Sales Associate - UPPER CANADA MALL

About Athleta

For the past 22 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. 

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About the role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment. 
• Promote loyalty by educating customers about our loyalty programs. 
• Seek out and engage with customers to drive sales and service using suggestive selling. 
• Enhance customer experience using all omnichannel offerings. 
• Be accountable to personal goals which contribute to overall store goals and results. 
• Support sales floor, fitting room, cash wrap, back of house, as required. 
• Maintain a neat, clean and organized work center. 
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently. 

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals. 
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. 
• Passionate about retail and thrive in a fastpaced environment. 
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. 
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 
• Able to utilize retail technology. 
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. 

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees