Identity Access Management (IAM) Consultant - Junior
Full-time
Upstaff
Identity Access Management Consultant (Junior) – 2 Positions
Job Summary
We are seeking two Junior Identity Access Management (IAM) Consultants to support the Government of Ontario Public Key Infrastructure (GO-PKI) environment. The consultants will be responsible for the administration, support, monitoring, maintenance, modernization, disaster recovery, and integration of enterprise Identity and Access Management (IAM) solutions. This role requires experience supporting large-scale PKI and IAM environments, providing production support, and working with enterprise security technologies.
Responsibilities
GO-PKI Administration & Support
- Support GO-PKI Development, User Acceptance Testing (UAT), and Production environments.
- Upgrade Entrust Certificate Authority from version 8.2.40 to Entrust CA v10 in preparation for migration to Entrust Managed Cloud Services.
- Configure and maintain Hardware Security Modules (HSMs).
- Implement Disaster Recovery (DR) solutions for Entrust and Microsoft ADCS Certificate Authorities.
- Migrate Atos DirX to Oracle Unified Directory (OUD).
- Perform Proof of Concepts (POCs) for Entrust Managed Cloud Services.
- Monitor the health, performance, and availability of GO-PKI environments.
- Perform application startup, shutdown, maintenance, patching, certificate renewals, backups, and recovery.
- Troubleshoot, analyze, and resolve production incidents and system issues.
- Assess impacts of infrastructure and application changes.
- Work with vendors for product support and issue resolution.
- Develop and maintain operational documentation.
Production Support
- Provide 24x7 on-call support for production environments and scheduled support for non-production environments.
- Participate in Incident Management, Problem Management, Change Management, and Release Management activities.
- Provide Tier-2 and Tier-3 application support.
- Support networking infrastructure including:
- Load Balancers
- Firewalls
- Proxy Servers
- Gateways
- Routers
Identity & Access Management Integration
- Support Ontario Public Service (OPS) and Broader Public Sector (BPS) clients with GO-PKI integration.
- Analyze technical requirements and design integration solutions.
- Develop integration processes and implementation plans.
- Build, test, and deploy IAM integration solutions.
- Troubleshoot integration issues.
- Develop automation scripts, utilities, reports, and documentation.
Operational Improvements
- Develop and implement operational support tools.
- Evaluate and recommend new technologies and monitoring solutions.
- Develop automation scripts, reports, queries, and procedures.
- Document maintenance and operational procedures.
Disaster Recovery & System Management
- Assist with Disaster Recovery planning, implementation, and testing.
- Define and document system management processes.
- Configure monitoring, alerts, thresholds, and event management.
- Work with infrastructure hosting teams to implement operational procedures.
Knowledge Transfer
- Prepare technical documentation and operational runbooks.
- Develop knowledge transfer plans.
- Mentor OPS staff and transfer operational knowledge.
- Support transition of sustainment activities to internal government resources.
Required Skills & Experience
Identity & Access Management
- 10+ years of experience supporting Commercial Off-The-Shelf (COTS) Identity and Access Management systems.
- Minimum 4 years supporting IAM implementations with over 10,000 registered users .
- Extensive experience administering enterprise IAM production environments.
PKI & Security Technologies
Experience with:
- Entrust PKI Suite
- Entrust Security Manager
- Security Manager Proxy
- Admin Services
- Automated Enrolment Services (AES)
- Public Key Infrastructure (PKI)
- Public Key Management Infrastructure (PMI)
- SSL Certificates
- Hardware Security Modules (HSM)
Identity Management Technologies
Experience with:
- Oracle Identity Manager (OIM)
- Oracle Unified Directory (OUD)
- LDAP
- Atos Dir.X
- Apache Directory Studio
- LDAP CLI Tools
Middleware & Web Technologies
Experience supporting:
- Oracle WebLogic
- IIS
- Apache Server
- IBM Web Server
- NGINX
Databases
- Oracle Database 11g and later
- SQL
Operating Systems
Experience administering:
- Windows
- Linux
- Solaris
- AIX
IT Service Management
Strong knowledge of ITIL processes including:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Capacity Management
Testing & Automation
Experience with one or more of:
- Team Foundation Server (TFS)
- Visual Studio Team Services (VSTS)
- Robot Framework
- GOSS
- SikuliX
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience preparing technical documentation.
- Ability to work effectively with clients, infrastructure teams, and vendors.
- Knowledge transfer and mentoring experience.
Mandatory Qualifications
- 10+ years supporting enterprise Identity & Access Management (IAM) systems.
- 10+ years designing, deploying, implementing, and supporting enterprise IAM applications.
- Minimum 4 years of hands-on experience with Entrust PKI Suite .
- Experience supporting IAM environments with 10,000+ registered users .
- Strong experience with:
- Entrust PKI Suite
- Oracle Identity Manager (OIM)
- LDAP technologies
- Oracle WebLogic
- IIS
- Apache Server
- IBM Web Server
- NGINX
- Oracle Database
- SQL
- Windows, Linux, Solaris, and AIX
- Experience with ITIL processes and enterprise production support.
- Strong experience in troubleshooting, incident management, and release management.
Work Environment
- Onsite: 5 days per week.
- On-call Support: 24x7 production support and scheduled non-production support.
- Work in a large-scale Government of Ontario enterprise Identity & Access Management environment supporting mission-critical Public Key Infrastructure (PKI) services.
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