customer support specialist
$37k - $42k per yearFull-time, Temporary
Kendrew Distribution Services Limited
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Address customers' complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Answer clients' inquiries and provide information
- Read and interpret specifications or follow verbal instructions
- Prepare bills of lading, invoices and other shipping documents
- Use computer software to assess customer files for completeness
- Co-ordinate activities with warehouse and production units
- Professionalism in customer service
- Order stock
- Order picking
- Record customers' orders
- Provide customer service
- Label, prepare and transfer information files according to established records management life-cycle procedures and schedules
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS Word
- MS Office
- Spreadsheet
- Computer programming
- Google Drive
- Electronic mail
- Inventory control software
Area of specialization
- Communications
- Technical support
- Shipping and receiving
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Physically demanding
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Vacancy posted 13 hours ago
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