Agency Coordinator

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships with our debt collection agencies and driving performance through data analysis and strategic insights. The ideal candidate will possess strong agency management experience and exceptional analytical skills to enhance our collections operations.

Why join Xplore?

At Xplore, we are committed to fostering a collaborative and innovative work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in making a difference in the collections industry! 

Key responsibilities will include:

Agency Management

• Develop and maintain strong relationships with assigned debt collection agencies to ensure alignment with Xplore’s collection strategies and objectives.
• Monitor agency performance, providing feedback and guidance to optimize recovery efforts and compliance with company standards.

• Analyze collection performance data to identify trends, opportunities for improvement, and actionable insights.
• Create and maintain performance dashboards and reports to track key metrics such as recovery rates, recovery dollars, and agency commissions.

• Collaborate with the Collections Team to develop strategies that enhance agency performance and drive higher recovery rates.
• Conduct regular performance reviews with agencies, presenting findings and recommendations for improvement.

• Prepare and present comprehensive reports on agency performance to senior management, highlighting successes, challenges, and strategic recommendations.
• Ensure accurate and timely reporting of collection metrics to support operational decision-making.

• Work closely with other departments, including Operations, Finance, and Compliance, to ensure cohesive strategies and adherence to regulatory requirements.
• Participate in cross-functional projects aimed at improving overall collections processes and systems.

• Bachelor’s degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in agency management, collections, or a related field, with a proven track record of driving performance improvements.
• Strong analytical skills with the ability to manipulate and analyze large datasets using tools such as Excel, SQL, or other data analysis software.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and dashboards (SQL, Power BI, Google Looker)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. 

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.